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support

Description

You can utilize it on any website, whether it's accessible to the public or protected by authentication. It provides evaluations on various aspects such as performance, accessibility, progressive web applications, SEO, and more. Lighthouse can be executed through Chrome DevTools, via the command line, or as a Node application. To use it, simply provide a URL for Lighthouse to evaluate, and it will conduct a series of assessments on the page, ultimately producing a report that reflects the page's quality. From this report, you can identify the audits that did not pass as guidance for enhancing the page. Each assessment comes with a reference document that details why the audit matters and offers suggestions for improvement. Additionally, the Lighthouse Viewer needs the JSON output from a Lighthouse report. The following section outlines how to obtain this JSON format based on the specific Lighthouse stream you are utilizing, ensuring you can effectively interpret and utilize the data.

Description

Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

DebugBear
Elite Site Optimizer
Freshsales
Genesys Cloud CX
Google Chrome
Microsoft Teams
Salesforce
Sourcetable
Zendesk

Integrations

DebugBear
Elite Site Optimizer
Freshsales
Genesys Cloud CX
Google Chrome
Microsoft Teams
Salesforce
Sourcetable
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

developer.chrome.com/docs/lighthouse/overview/

Vendor Details

Company Name

KMS Lighthouse

Country

Israel

Website

www.kmslh.com

Product Features

Website Optimization Tools

Competitor Analysis
Content Management
Keyword Research Tools
Link Management
Performance Metrics
Problem Area Alerts

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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