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Description
You can effectively balance the need for regulatory compliance with the adoption of cutting-edge cloud services. With just a few clicks, you can streamline the management of the requirements for your regulated workloads. This approach not only minimizes costs but also reduces risks by simplifying the oversight of necessary controls. The controls associated with the FedRAMP High platform ensure that only first and second-level support personnel, who have undergone thorough background checks and are based in the United States, have access. Similarly, the CJIS platform controls guarantee that access is limited to first and second-level support staff who have passed state-sponsored background checks and are also located in the US. Additionally, escorted session controls are implemented to oversee and track the actions of non-adjudicated personnel, ensuring that all support activities are under strict supervision. This comprehensive framework enables organizations to maintain a secure and compliant environment while leveraging modern cloud solutions.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
Coginiti
Google Cloud Platform
RadiantOne
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/assured-workloads
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Cloud Workload Protection
Anomaly Detection
Asset Discovery
Cloud Gap Analysis
Cloud Registry
Data Loss Prevention (DLP)
Data Security
Governance
Logging & Reporting
Machine Learning
Security Audit
Workload Diversity
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
