Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.
Description
Meet Rolemodel.AI, your ultimate personal AI companion! With Rolemodel, you can craft a digital representation of yourself and delve into the transformative potential of conversational AI in an unprecedented way. This innovative platform enables you to design and tailor your own AI assistant, facilitating personal development and enhancing productivity. Our advanced technology integrates seamlessly with various AI programs and platforms, optimizing your workflows, automating tasks, and conserving your valuable time. Whether your interests lie in game development, nutrition enhancement, or language mastery, Rolemodel.AI offers an engaging and distinctive approach to reach your aspirations. You can easily generate avatars by simply uploading an image and infuse them with personalized expertise by establishing their backgrounds. Rolemodel.AI is capable of producing human-like interactions and offering expert insights across a multitude of subjects, making your learning experience both enriching and enjoyable. Furthermore, the platform encourages you to push your limits and explore new horizons while learning alongside your customized AI avatar.
API Access
Has API
API Access
Has API
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
Pricing Details
$0.06 per session
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Founded
1998
Country
United States
Website
cloud.google.com/agent-assist
Vendor Details
Company Name
Rolemodel.AI
Website
www.rolemodel.ai/