Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

To enhance efficiency in document analysis, create a tailored interface that streamlines their processing. Implement automation for information extraction, allowing managers to manage a greater volume of tenders. Utilize your personal assistant to generate reports in real time, cutting down the hours previously spent on this task. Collaborate with our teams to outline your unique business challenges and requirements. Work closely with our experts to establish all the criteria needed for your analysis. Seamlessly integrate the solution into your existing line-of-business systems within just two weeks. Experience the improved performance of your document processing almost immediately after implementation. By leveraging artificial intelligence, information is extracted and analyzed in mere seconds based on your specified criteria and business applications. This information is organized and easily accessible, facilitating faster and more informed internal decision-making. Enjoy the benefits of enhanced processing capabilities for your documents right from the start.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Microsoft Dynamics 365
Microsoft Exchange
Microsoft SharePoint
Salesforce
Slack
Tradesilvania
Zendesk

Integrations

Gmail
Microsoft Dynamics 365
Microsoft Exchange
Microsoft SharePoint
Salesforce
Slack
Tradesilvania
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Golem.ai

Founded

2016

Country

France

Website

golem.ai/en

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Alternatives

BidFix  Reviews

BidFix

Fix Solutions GmbH (BidFix)

Alternatives

CYF Quality Reviews

CYF Quality

CYF Technology
TelStrat QM Reviews

TelStrat QM

Serenova
SmartSIP Reviews

SmartSIP

IntraNext Systems
PropelPro Reviews

PropelPro

Dimensionless Technology
HSEChamp Reviews

HSEChamp

SMS-HSEChamp Consultants