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Description

GoTime offers a comprehensive smart queue management system that enhances customer experiences for service-oriented organizations, particularly large enterprises, aiming for seamless integration and efficient customer flow. This user-friendly solution is accessible to all, requiring no technical expertise for implementation—simply plug it in and get started. With GoTime, you can rest assured that your operations will run efficiently. The system intelligently processes the data collected from your business, alerting you to upcoming events and potential irregularities. Harness the power of advanced machine learning algorithms right at your fingertips, analyzing data from past occurrences to forecast potential situations such as overcrowding, extended wait times, or the arrival of customers with unique requirements. Stay informed and ready to respond to any scenario that may arise. Additionally, GoTime empowers you to enhance your service quality by anticipating customer needs, ensuring a superior experience for everyone involved.

Description

Snappy's Queue Management System (QMS) is a customizable solution designed to streamline customer flow across various industries, including banking, healthcare, retail, and government institutions. The system features a built-in web server with a graphical user interface, allowing for easy management of services, user access, and device configurations such as ticket dispensers and counter displays. It supports multi-language displays, ticket announcement audio, and provides detailed graphical reports on user performance and service activities. The Professional Edition offers centralized management, enabling organizations to oversee multiple locations from a single web interface, facilitating the creation of comprehensive statistical and analytical reports. Additional features include SMS integration for customer notifications, email alerts for queue status, and backup and restore options to ensure data integrity. By implementing Snappy's QMS, businesses can enhance efficiency, reduce wait times, and improve overall customer satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Drupal Yes 
Google Calendar Yes 
Joomla! Yes 
Mailchimp Yes 
Own Data No 
Salesforce Yes 
WordPress Yes 
Zapier Yes 
Zendesk Yes 

Integrations

Drupal No 
Google Calendar No 
Joomla! No 
Mailchimp No 
Own Data Yes 
Salesforce No 
WordPress No 
Zapier No 
Zendesk No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$563.00 one-time
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GoTime

Country

Israel

Website

gotime.it/queue-management/

Vendor Details

Company Name

Vostok Trading LLC

Founded

1995

Country

United Arab Emirates

Website

www.snappy.ae

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

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