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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Real-time monitoring and machine learning curation of web sources enable immediate briefings that can be shared with clients and stakeholders within minutes of publication. This approach leverages the power of AI, simulating a team of expert analysts who continuously monitor over 50,000 information sources at only a fraction of the cost of traditional human analysis. By doing so, organizations can identify legislative opportunities that may influence their operations while also keeping tabs on issues and trends that regularly affect them. This advanced system allows for the publication of well-informed content and the sharing of favorable media coverage. Furthermore, it provides a comprehensive understanding of competitors and the overall business landscape. By tracking online signals, businesses can unearth new markets and opportunities, while simultaneously monitoring for potential threats. The real-time and detailed tracking of global media, enhanced by sophisticated filtering capabilities, ensures that all actionable news is easily accessible. Additionally, it allows for the tracking of topics relevant to Canadian Federal, Provincial, and Territorial jurisdictions. Finally, organizations receive timely alerts regarding developments related to customers, suppliers, competitors, and news pertaining to their own operations, ensuring they remain informed and proactive in a rapidly changing environment.

Description

Lucidya is a cutting-edge platform for managing customer experiences, specifically designed to empower organizations to comprehend, oversee, and enhance customer interactions in the digital realm by leveraging real-time data and sophisticated analytics. This tool allows brands to track customer discussions, assess sentiment, and derive actionable insights from diverse sources like social media, customer reviews, and online content, which helps in gaining a deeper understanding of consumer behavior, preferences, and market dynamics. By integrating artificial intelligence with natural language processing, it offers precise sentiment analysis, including the ability to support various Arabic dialects, thus enabling businesses to grasp context and meaning with exceptional accuracy. Additionally, it provides immediate intelligence through alerts and comprehensive dashboards, which equip teams to swiftly address emerging challenges, respond to customer demands, and manage reputational risks, all while ensuring consistent interaction across multiple channels. Overall, Lucidya serves as an invaluable resource for businesses striving to enhance their customer experience strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat
Facebook
Instagram
Microsoft Excel
WhatsApp
X (Twitter)

Integrations

Adobe Acrobat
Facebook
Instagram
Microsoft Excel
WhatsApp
X (Twitter)

Pricing Details

$150 per month
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gnowit

Founded

2010

Country

Canada

Website

www.gnowit.com

Vendor Details

Company Name

Lucidya

Founded

2016

Country

Saudi Arabia

Website

www.lucidya.com

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Product Features

Media Monitoring

Alerts / Notifications
Broadcast Media Monitoring
Content Translation
Dashboards / Reporting
Export Results
Online News Monitoring
Podcast Monitoring
Print Media Monitoring
Social Media Monitoring

Social Media Monitoring

Audience Segmentation
Competitive Analysis
Configurable Alerts
Customer Engagement
Dashboard
Impact Scoring
Influencer Tracking
Reputation Management
Sentiment Analysis
Trend Tracking

Alternatives

Alternatives

Onclusive Social Reviews

Onclusive Social

Onclusive Social (formerly Digimind)