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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Gladia is an advanced audio transcription and intelligence solution that provides a cohesive API, accommodating both asynchronous (for pre-recorded content) and real-time transcription, thereby allowing developers to translate spoken words into text across more than 100 languages. This platform boasts features such as word-level timestamps, language recognition, code-switching capabilities, speaker identification, translation, summarization, a customizable vocabulary, and entity extraction. With its real-time engine, Gladia maintains latencies below 300 milliseconds while ensuring a high level of accuracy, and it offers “partials” or intermediate transcripts to enhance responsiveness during live events. Overall, Gladia stands out as a versatile tool for developers looking to integrate comprehensive audio transcription capabilities into their applications.

Description

IBM Watson® Speech to Text technology offers rapid and precise speech transcription across various languages, catering to diverse applications like customer self-service, support for agents, and speech analytics. You can quickly initiate your experience using our sophisticated machine learning models right away or tailor them specifically to your needs. Leverage a Watson-driven virtual assistant to handle frequent inquiries in call centers over the phone. Enhance call center efficiency by analyzing conversation records to swiftly spot emerging trends, customer issues, sentiments, non-compliant actions, and more. AI-driven real-time support can significantly elevate agent productivity and success during customer interactions by facilitating instant access to relevant documents and intranet data. As agents engage with customers, Watson actively monitors the dialogue, transcribes the conversation, retrieves pertinent information from resources, and delivers responses to the agent almost instantaneously, thereby streamlining the service process. This innovative approach not only improves the overall customer experience but also empowers agents to provide more informed responses.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
LiveKit
Recall.ai
Twilio
Vapi AI

Integrations

IBM Cloud
IBM Cloud Pak for Applications
IBM Watson
LiveKit
Recall.ai
Twilio
Vapi AI

Pricing Details

10 hours free
Free Trial
Free Version

Pricing Details

$0.01 per minute
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gladia

Founded

2022

Country

United States

Website

www.gladia.io

Vendor Details

Company Name

IBM

Founded

1911

Country

United States

Website

www.ibm.com/cloud/watson-speech-to-text

Product Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Product Features

Transcription

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft

Alternatives

Azure AI Speech Reviews

Azure AI Speech

Microsoft