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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Gisual offers outage intelligence tailored for telecom companies and service providers, eliminating the need for tedious manual processes in diagnosing and linking commercial power failures with customer complaints or network issues stemming from disrupted circuits. By subscribing to Gisual’s outage intelligence, users can receive timely alerts regarding 3rd party outages that may impact their equipment and clientele, allowing for swift diagnosis and correlation of outages within seconds. This service eradicates the need for extensive searches to determine root causes, enhancing situational awareness almost instantaneously. Users can visualize 3rd party outages on a comprehensive map or seamlessly incorporate our outage data into existing systems. Establish direct connections with the essential partners and Network Operations Centers (NOCs) you depend on. Gain access to up-to-the-minute outage intelligence that features ongoing updates, including estimated restoration times, precise outage locations, underlying causes, affected areas, and the specific customers impacted. Integrating Gisual's data into your organization is straightforward and efficient, with an average setup time of just one hour, ensuring that you can quickly leverage this critical information. With Gisual, you can enhance your operational efficiency and improve customer satisfaction.

Description

IP transmission experiences challenges such as traffic congestion, packet loss, and fluctuating delays, which can lead to significant distortions in digital video signals. The impact of error propagation on video content is more severe than it is for audio and considerably worse compared to data. To minimize the risk of customer attrition, it is crucial to identify outages and issues proactively before they escalate. Problems with encoding in both live and recorded videos can originate at the head-end, potentially affecting all viewers. By evaluating the quality of the video content prior to encryption, it becomes possible to identify and address issues early on. Customer equipment malfunctions often contribute significantly to service degradation or complete failure. The ability to detect these issues before they are noticed by customers is a key indicator of exceptional service quality. Consequently, implementing diagnostics for each End Office Equipment (EOC) device is strongly advised. IPTV technology is inherently complicated, as it integrates multiple layers of information, protocols, and hardware. The interaction among these various components can lead to challenges not only during installation but also throughout regular operation, necessitating ongoing monitoring and maintenance. Thus, ensuring seamless communication between these elements is essential for delivering a reliable viewing experience.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$75 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Gisual

Country

United States

Website

gisual.com

Vendor Details

Company Name

Net Research

Country

United States

Website

www.netrsr.com/wp-content/uploads/2021/08/NG-xTVMS.pdf

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Product Features

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