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Description
Gisual offers outage intelligence tailored for telecom companies and service providers, eliminating the need for tedious manual processes in diagnosing and linking commercial power failures with customer complaints or network issues stemming from disrupted circuits. By subscribing to Gisual’s outage intelligence, users can receive timely alerts regarding 3rd party outages that may impact their equipment and clientele, allowing for swift diagnosis and correlation of outages within seconds. This service eradicates the need for extensive searches to determine root causes, enhancing situational awareness almost instantaneously. Users can visualize 3rd party outages on a comprehensive map or seamlessly incorporate our outage data into existing systems. Establish direct connections with the essential partners and Network Operations Centers (NOCs) you depend on. Gain access to up-to-the-minute outage intelligence that features ongoing updates, including estimated restoration times, precise outage locations, underlying causes, affected areas, and the specific customers impacted. Integrating Gisual's data into your organization is straightforward and efficient, with an average setup time of just one hour, ensuring that you can quickly leverage this critical information. With Gisual, you can enhance your operational efficiency and improve customer satisfaction.
Description
IP transmission experiences challenges such as traffic congestion, packet loss, and fluctuating delays, which can lead to significant distortions in digital video signals. The impact of error propagation on video content is more severe than it is for audio and considerably worse compared to data. To minimize the risk of customer attrition, it is crucial to identify outages and issues proactively before they escalate. Problems with encoding in both live and recorded videos can originate at the head-end, potentially affecting all viewers. By evaluating the quality of the video content prior to encryption, it becomes possible to identify and address issues early on. Customer equipment malfunctions often contribute significantly to service degradation or complete failure. The ability to detect these issues before they are noticed by customers is a key indicator of exceptional service quality. Consequently, implementing diagnostics for each End Office Equipment (EOC) device is strongly advised. IPTV technology is inherently complicated, as it integrates multiple layers of information, protocols, and hardware. The interaction among these various components can lead to challenges not only during installation but also throughout regular operation, necessitating ongoing monitoring and maintenance. Thus, ensuring seamless communication between these elements is essential for delivering a reliable viewing experience.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$75 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gisual
Country
United States
Website
gisual.com
Vendor Details
Company Name
Net Research
Country
United States
Website
www.netrsr.com/wp-content/uploads/2021/08/NG-xTVMS.pdf
Product Features
IT Alerting
Alert Noise Reduction
Alert Routing
Dynamic Notifications
Enriched Incident Context
Escalation Policies
Incident History Audit
Multi-User Alerting
Multiple Alert Types
On-Call Management
Rich HTML Email Notifications