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Description
Interact with your visitors in a captivating manner, similar to how a film captivates its viewers. Implement a chatbot and a Messenger web widget on your hotel’s website to engage with potential guests. Understand who visits your website and provide an avenue for them to communicate directly with you during their visit, ensuring that this conversation continues even after they navigate away from the page. Transform every inquiry into a reservation, saving your staff valuable time while boosting Direct Bookings. Gain insights about your guests as soon as they secure a room, regardless of the booking platform they use. Assess their preferences and interests to develop a rapport prior to their stay, such as sending a wine tour offer to a connoisseur or offering complimentary gallery tickets to an art enthusiast. Engage with your guests in real-time, utilizing social messaging platforms like Facebook Messenger and WhatsApp, as well as SMS, to address their inquiries, resolve issues, and deliver uniquely tailored experiences. Notably, 13% of chat interactions result in a Direct Booking, highlighting the effectiveness of personalized communication. Moreover, establishing this connection can lead to repeat visits and long-term loyalty from your guests.
Description
Winerim serves as a comprehensive cloud-based solution for managing wine lists and cellars, catering specifically to restaurants, wine bars, hotels, and groups within the hospitality sector. The platform allows for the digitization of wine lists, which are then accessible through QR codes on guest menus that feature detailed wine profiles, filtering options, pairing suggestions, and personalized recommendations. Staff members and managers can effortlessly update pricing, track availability, and manage inventory, including mapping the locations of bottles within a physical cellar and overseeing private guest or member bottles via Wine Lockers. In addition, Winerim offers valuable analytics on wine sales and margins, monitors rotation, provides insights for purchasing, and includes tools for efficiently processing wine lists, invoices, delivery notes, and various operational documents. The platform also offers optional features that facilitate the management of multiple venues, integrate with POS data, and support custom API projects. Tailored for front-of-house teams, sommeliers, and hospitality managers, Winerim simplifies the workflow for managing wine selection, service, inventory, purchasing, and performance, making it an essential tool in the modern hospitality industry. With its user-friendly interface and comprehensive capabilities, Winerim enhances the overall wine experience for both staff and guests alike.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€150/space/month
Core is €150 per space per month on the monthly plan or €99 per space per month on the annual plan. Other modules and managed or POS projects may have separate scope and pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Genuyn
Founded
2017
Country
United Kingdom
Website
genuyn.com
Vendor Details
Company Name
Basque Highlands S.L.
Founded
2020
Country
Spain
Website
winerim.wine
