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Description
Interact with your visitors in a captivating manner, similar to how a film captivates its viewers. Implement a chatbot and a Messenger web widget on your hotel’s website to engage with potential guests. Understand who visits your website and provide an avenue for them to communicate directly with you during their visit, ensuring that this conversation continues even after they navigate away from the page. Transform every inquiry into a reservation, saving your staff valuable time while boosting Direct Bookings. Gain insights about your guests as soon as they secure a room, regardless of the booking platform they use. Assess their preferences and interests to develop a rapport prior to their stay, such as sending a wine tour offer to a connoisseur or offering complimentary gallery tickets to an art enthusiast. Engage with your guests in real-time, utilizing social messaging platforms like Facebook Messenger and WhatsApp, as well as SMS, to address their inquiries, resolve issues, and deliver uniquely tailored experiences. Notably, 13% of chat interactions result in a Direct Booking, highlighting the effectiveness of personalized communication. Moreover, establishing this connection can lead to repeat visits and long-term loyalty from your guests.
Description
The Hotels Network provides a robust growth platform specifically designed for hotel brands, aimed at enhancing direct bookings through the optimization of the visitor experience, from initial attraction to final conversion, utilizing sophisticated personalization, benchmarking, and analytics. This platform allows hotels to effectively draw in, engage, and convert visitors on their websites by leveraging various tools, including behavioral targeting, dynamic price-comparison features, review-summary overlays, and exit-intent prompts, all of which can be implemented with minimal IT involvement. With its advanced personalization engine, the platform employs predictive algorithms to customize messages, offers, and content based on individual visitor segments and behaviors, resulting in improved conversion rates and increased average daily rates. Additionally, the “BenchDirect” feature offers real-time interactive benchmarking data and analytics concerning direct-channel performance, enabling hotels to assess their standing against competitors. By utilizing these innovative tools, hotels can better understand their market positioning and refine their strategies for growth.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Business Messages
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Genuyn
Founded
2017
Country
United Kingdom
Website
genuyn.com
Vendor Details
Company Name
The Hotels Network
Founded
2015
Country
Spain
Website
thehotelsnetwork.com
