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Description
Interact with your visitors in a captivating manner, similar to how a film captivates its viewers. Implement a chatbot and a Messenger web widget on your hotel’s website to engage with potential guests. Understand who visits your website and provide an avenue for them to communicate directly with you during their visit, ensuring that this conversation continues even after they navigate away from the page. Transform every inquiry into a reservation, saving your staff valuable time while boosting Direct Bookings. Gain insights about your guests as soon as they secure a room, regardless of the booking platform they use. Assess their preferences and interests to develop a rapport prior to their stay, such as sending a wine tour offer to a connoisseur or offering complimentary gallery tickets to an art enthusiast. Engage with your guests in real-time, utilizing social messaging platforms like Facebook Messenger and WhatsApp, as well as SMS, to address their inquiries, resolve issues, and deliver uniquely tailored experiences. Notably, 13% of chat interactions result in a Direct Booking, highlighting the effectiveness of personalized communication. Moreover, establishing this connection can lead to repeat visits and long-term loyalty from your guests.
Description
An all-encompassing platform designed to enhance the entire digital experience for guests before, during, and after their stay. It eliminates waiting times with features like contactless Pre Check-in and Express Checkout while providing access to guest rooms via Mobile Key. This tool fosters effortless communication between guests and staff, addressing inquiries and requests efficiently. It allows for the collection of detailed Eat & Stay preferences to tailor in-room amenities and meals ahead of the guests' arrival. Additionally, it keeps guests informed about sanitization schedules and promotes services such as spa treatments and dining options. Guests can explore a full range of hotel offerings, including restaurants, in-room dining, and various activities, all available for booking through their mobile devices. Furthermore, the system enables guests to schedule services such as spa appointments, golf, or yoga sessions, creating opportunities for upselling and cross-selling. It also provides a feature for guests to scan QR codes on food labels and menu items, helping them identify ingredients and avoid allergens. Lastly, through the Prefme Partner listing, the hotel can effectively showcase different room types, dining options, available services, and hygiene measures, ensuring guests are well-informed and satisfied throughout their experience.
API Access
Has API
API Access
Has API
Integrations
Google Business Messages
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Genuyn
Founded
2017
Country
United Kingdom
Website
genuyn.com
Vendor Details
Company Name
Prefme
Country
India
Website
prefme.com/partners/
