Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.
Description
Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Autotask PSA
Yes
Freshdesk
Yes
Freshservice
Yes
ServiceNow
Yes
Zendesk
Yes
Acronis Cyber Protect
No
Atera
No
Datto SIRIS
No
HaloPSA
Yes
Jira
No
Integrations
Autotask PSA
Yes
Freshdesk
Yes
Freshservice
Yes
ServiceNow
Yes
Zendesk
Yes
Acronis Cyber Protect
Yes
Atera
Yes
Datto SIRIS
Yes
HaloPSA
No
Jira
Yes
Pricing Details
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial
Yes
Free Version
No
Pricing Details
$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GenticFlow Ltd.
Founded
2025
Country
Ireland
Website
www.genticflow.com
Vendor Details
Company Name
Splashtop
Founded
2006
Country
United States
Website
www.splashtop.com/products/remote-support
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
Endpoint Protection
Activity Log
Yes
Antivirus
Yes
Application Security
Yes
Behavioral Analytics
No
Device Management
Yes
Encryption
No
Signature Matching
No
Web Threat Management
Yes
Whitelisting / Blacklisting
No
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
Yes
Session Transfer
Yes
Surveys & Feedback
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
Yes
Mobile Access
Yes
Network Monitoring
No
Patch Management
No
Real-time Alerts
Yes
Remediation Management
No
Alternatives
No Alternatives