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Average Ratings 0 Ratings
Description
GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.
Description
Pckgr RMM is a cloud-centric platform designed for IT teams and managed service providers (MSPs) to oversee Windows and macOS endpoints efficiently. The web interface allows for the deployment of applications from a selected catalogue, facilitates scheduled updates, manages software inventories, organizes device groups, monitors deployments, and executes scripts tailored for both Windows and macOS systems. Administrators have the ability to handle Windows policies and updates while assessing application vulnerabilities linked to known CVEs. Additionally, the service offers features like endpoint enrollment, multi-tenant management, and comprehensive audit logging. Built-in browser-based remote desktop functionality is available for both Windows and Mac devices, promoting seamless support. Pckgr RMM can easily integrate with existing mobile device management solutions, enhancing its versatility. A complimentary plan is available for up to five devices, while the Pro tier begins at $10 per month with an added fee of $1 per device each subsequent month, making it a flexible option for various organizations. This structure allows businesses of different sizes to find a suitable plan that meets their endpoint management needs.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Autotask PSA
Yes
Bitdefender GravityZone
Yes
Freshdesk
Yes
Freshservice
Yes
Google Workspace
Yes
HaloPSA
Yes
Jira Service Management
Yes
Microsoft Entra ID
Yes
Model Context Protocol (MCP)
Yes
Okta
Yes
Integrations
Autotask PSA
No
Bitdefender GravityZone
No
Freshdesk
No
Freshservice
No
Google Workspace
No
HaloPSA
No
Jira Service Management
No
Microsoft Entra ID
No
Model Context Protocol (MCP)
No
Okta
No
Pricing Details
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial
Yes
Free Version
No
Pricing Details
$10/month
Free for up to 5 devices. Pro is $10/month for up to 10 devices, then $1 per additional device/month. The vendor states that all features are included with no per-technician fees.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GenticFlow Ltd.
Founded
2025
Country
Ireland
Website
www.genticflow.com
Vendor Details
Company Name
Pckgr
Founded
2022
Country
Australia
Website
pckgr.com
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No