Average Ratings 0 Ratings
Average Ratings 4 Ratings
Description
GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.
Description
MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Autotask PSA
Yes
Bitdefender GravityZone
Yes
Control D
No
Freshdesk
Yes
Freshservice
Yes
Google Workspace
Yes
HaloPSA
Yes
Jira Service Management
Yes
MSP360 Connect
No
MSP360 Managed Backup
No
Integrations
Autotask PSA
No
Bitdefender GravityZone
No
Control D
Yes
Freshdesk
No
Freshservice
No
Google Workspace
No
HaloPSA
No
Jira Service Management
No
MSP360 Connect
Yes
MSP360 Managed Backup
Yes
Pricing Details
$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial
Yes
Free Version
No
Pricing Details
Please contact MSP360 for pricing details.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GenticFlow Ltd.
Founded
2025
Country
Ireland
Website
www.genticflow.com
Vendor Details
Company Name
MSP360
Founded
2011
Country
United States
Website
hubs.ly/Q012m0Hy0
Product Features
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Product Features
Backup
Backup Log
Yes
Backup Scheduling
Yes
Cloud Backup
Yes
Compression
Yes
Continuous Backup
Yes
Encryption
Yes
Incremental Backup
Yes
Local Server Options
Yes
Remote Server Options
Yes
Secure Data Storage
Yes
Web Access / Restoration
Yes
Data Loss Prevention
Compliance Reporting
No
Incident Management
No
Policy Management
No
Sensitive Data Identification
No
Web Threat Management
No
Whitelisting / Blacklisting
No
RMM
Deployment Management
Yes
For MSPs
Yes
IT Asset Management
No
Mobile Access
No
Network Monitoring
Yes
Patch Management
Yes
Real-time Alerts
Yes
Remediation Management
No
Alternatives
No Alternatives