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Average Ratings 3 Ratings

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support

Description

GenticFlow serves as a comprehensive IT support and endpoint-management platform tailored for internal IT teams and managed service providers. This versatile solution integrates various functionalities including endpoint monitoring, operating system updates, application inventory management, Microsoft 365 oversight, user assistance, ticketing, investigative tools, and technician resources all within a single workspace. Teams can efficiently handle tasks by starting from a user request, a monitoring alert, or an open ticket, then assess endpoint findings and suggested actions before applying approved remedies or utilizing remote control, terminal, and file transfer capabilities. Technicians are able to confirm results and document their actions along with outcomes in support records. GenticFlow features an integrated ticketing system and offers connections to compatible PSA and service-desk solutions, in addition to tools for identity, security, cloud, and networking. It also provides native applications for iOS and Android to facilitate mobile ticket handling and endpoint management. The platform is cloud-hosted under the Smart option, while the Hero version introduces workflow automation, API and MCP access, along with a self-hosted alternative that requires a minimum of 500 endpoints. With its multifaceted capabilities, GenticFlow addresses the diverse needs of IT teams and enhances their operational efficiency.

Description

Hexnode, the enterprise software arm of Mitsogo Inc., is a robust Unified Endpoint Management (UEM) solution designed for cross-platform support. With compatibility across a wide range of operating systems including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, Hexnode simplifies device deployment through a variety of built-in enrollment options. From initial onboarding to final offboarding, Hexnode empowers IT teams to oversee the entire device lifecycle from a single, centralized console. Equipped with features like automated enrollment, geofencing, remote monitoring and management, patch management, and a clean, user-friendly interface, Hexnode is the ideal solution for efficient device management. Designed for today’s dynamic, mobile-first workforce, Hexnode also offers powerful tools such as a unified dashboard for enhanced visibility and control, web filtering for added security, real-time location tracking, and much more.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Freshservice Yes 
Google Workspace Yes 
Microsoft Entra ID Yes 
Okta Yes 
Zendesk Yes 
Active Directory No 
Akitra Andromeda No 
Autotask PSA Yes 
Bitdefender GravityZone Yes 
Check Point Mobile Security No 
FileBrowser Professional No 
Freshdesk Yes 
Hexnode IdP No 
Jira Service Management Yes 
JupiterOne No 
Model Context Protocol (MCP) Yes 
SOCLY.io No 
SentinelOne Singularity Yes 
TOPdesk Yes 
Vanta No 

Integrations

Freshservice Yes 
Google Workspace Yes 
Microsoft Entra ID Yes 
Okta Yes 
Zendesk Yes 
Active Directory Yes 
Akitra Andromeda Yes 
Autotask PSA No 
Bitdefender GravityZone No 
Check Point Mobile Security Yes 
FileBrowser Professional Yes 
Freshdesk No 
Hexnode IdP Yes 
Jira Service Management No 
JupiterOne Yes 
Model Context Protocol (MCP) No 
SOCLY.io Yes 
SentinelOne Singularity No 
TOPdesk No 
Vanta Yes 

Pricing Details

$1.96/endpoint/month
Smart is $1.96/endpoint/month with a 12-month commitment and a 50-endpoint minimum; month-to-month pricing starts at $3.91/endpoint/month. Hero starts at 100 endpoints, and its self-hosted option requires a 500-endpoint minimum. Technician access is included with no per-technician fee. Optional dedicated hosting and onboarding may cost extra. Prices exclude VAT, sales tax, or other applicable taxes.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GenticFlow Ltd.

Founded

2025

Country

Ireland

Website

www.genticflow.com

Vendor Details

Company Name

Mitsogo Inc

Founded

2013

Country

United States

Website

www.hexnode.com

Product Features

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus No 
Application Security Yes 
Behavioral Analytics No 
Device Management Yes 
Encryption Yes 
Signature Matching No 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

IT Management

Capacity Monitoring No 
Compliance Management Yes 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management Yes 
Patch Management Yes 
Remote Access Yes 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Kiosk

Activity Reservations No 
Digital Signature Yes 
License Management Yes 
Onsite Printing Yes 
Remote Access Yes 
Secure Browsing Yes 
Ticket / Order Fulfillment Yes 
Touch Screen Yes 
Usage Reporting Yes 
Virtual Keyboard Yes 
Wireless Internet Access Yes 

Mobile Device Management (MDM)

Automatic Device Recognition Yes 
Data Management Yes 
Deployment Management Yes 
Inventory Management Yes 
Maintenance Utilities Yes 
Procurement Management Yes 
Remote Update / Installation Yes 
Software Management Yes 
Synchronization Management Yes 
Wireless Network Support Yes 

Mobility

App Management Yes 
Barcode Scanning No 
Compliance Management Yes 
Content Management Yes 
Data Collection No 
Data Management Yes 
File Management Yes 
Forms Automation No 
Mobile Messaging No 
Remote Access Yes 
Remote Systems Monitoring Yes 

Patch Management

Alerts/Notifications Yes 
Automatic Approval Yes 
Automatic Patch Deployment No 
Automatic Scans No 
Compliance Management Yes 
Custom Patches No 
Dashboard No 
Network Wide Management No 
Patch Prioritization Yes 
Patch Testing No 
Remote Access/Control Yes 
Vulnerability Scanning No 

RMM

Deployment Management No 
For MSPs Yes 
IT Asset Management Yes 
Mobile Access No 
Network Monitoring Yes 
Patch Management Yes 
Real-time Alerts No 
Remediation Management No 

Alternatives

No Alternatives

Alternatives

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Iru (formerly Kandji)