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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

GenOS facilitates the deployment, management, and enhancement of artificial intelligence across various enterprise production processes. It features three integrated interfaces on a single governed platform: Assistant, serving as an internal AI hub for employees; Service, providing customer-facing AI capabilities across multiple channels; and Supervisor, which focuses on document processing and workflow automation with human oversight. The platform boasts robust governance features, including Single Sign-On (SSO), detailed Role-Based Access Control (RBAC) at the agent level, comprehensive audit trails for all actions taken, usage analytics, and automated evaluation pipelines. It supports multi-LLM routing among OpenAI, Anthropic, Google, and open-source models to ensure the optimal model is utilized for each specific task, effectively avoiding vendor lock-in. Deployment options are versatile, allowing for cloud-hosted solutions, Bring Your Own Cloud (BYOC) options such as AWS, Azure, and GCP, or on-premise installations. Additionally, each deployment is spearheaded by a dedicated engineer who not only builds and integrates the system but also maintains ongoing involvement for continuous enhancements and improvements. This commitment to support ensures that users can maximize the effectiveness of their AI implementations.

Description

Examine all interactions with customers across various channels to leverage completely fresh and genuine data aimed at enhancing their experiences. By employing statistical comparison methods, key differences between high-performing agents and their peers can be rapidly detected. Additionally, aspects such as adherence to scripts, acoustic signals, and sentiment analysis can be automatically tracked. This ensures that supervisors can gain comprehensive insights into agent performance, allowing for unbiased feedback. Knovvu Analytics offers real-time sentiment evaluations, immediate alerts to supervisors, and timely triggers for API actions. Furthermore, it gathers all customer interaction data from service channels and transforms it into valuable insights for decision-makers. This solution delivers essential information that helps in better understanding customer needs, ultimately improving their overall experiences. With sophisticated quality management features, Knovvu Analytics empowers supervisors to objectively evaluate and enhance agent performance, fostering a culture of continuous improvement in customer service.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

DareData

Founded

2019

Country

Portugal

Website

www.daredata.ai

Vendor Details

Company Name

Sestek

Country

United Kingdom

Website

www.sestek.com/conversation-analytics-knovvu

Product Features

Product Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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