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Description
Gaspar AI serves as your smart AI ally for enhancing service desk functions and user experiences. Leveraging Generative AI, it can automatically resolve 40% of recurring employee inquiries on platforms like Slack, Microsoft Teams, and Jira Service Management, eliminating the need for switching between different systems and streamlining repetitive tasks such as employee onboarding. Administrators have complete control over their Gaspar AI setup via a user-friendly portal. The analytics dashboard provided by Gaspar AI delivers extensive insights and real-time tracking of essential KPIs, giving IT leaders a clear perspective on the effectiveness of their support operations. Furthermore, with the proactive insights feature, IT teams can foster better knowledge sharing and management, ultimately leading to the creation of a superior knowledge base. This all-in-one solution not only boosts efficiency but also enhances overall communication within the organization.
Description
Yasoon is a sophisticated integration application designed to bridge Jira with essential Microsoft 365 tools, enhancing team productivity by minimizing the need to switch between different platforms. This app effectively connects Outlook Email, Microsoft Teams, Outlook Calendar, and Microsoft To Do with Jira, streamlining communication, task management, and documentation; for instance, users can generate and synchronize Jira issues directly from their Outlook emails, access Jira boards within Microsoft Teams, allow internal clients to submit support tickets via a Teams customer portal, and manage Jira tasks in Microsoft To Do for a comprehensive view of their daily responsibilities. Furthermore, it provides various presets and templates that help standardize and automate frequently used workflows across Teams, emails, and meetings, thereby decreasing repetitive setup tasks while promoting uniform communication. Administrators have the flexibility to adjust features and set automation rules to customize integrations according to project requirements, and the built-in automation enhances Jira’s capabilities by incorporating Microsoft 365 actions, ensuring a more cohesive and efficient workflow for teams. Overall, Yasoon aims to create a seamless experience that empowers teams to enhance their collaborative efforts.
API Access
Has API
API Access
Has API
Integrations
Jira Service Management
Microsoft Teams
Jira
Microsoft 365
Microsoft Outlook
Microsoft To Do
Slack
Integrations
Jira Service Management
Microsoft Teams
Jira
Microsoft 365
Microsoft Outlook
Microsoft To Do
Slack
Pricing Details
$4 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gaspar AI
Founded
2020
Country
United States
Website
www.gaspar.ai/platform
Vendor Details
Company Name
yasoon
Founded
2012
Country
Germany
Website
yasoon.com
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
