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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quick response times, instant access to accurate information, and a comprehensive view of all customer interactions and orders enable you to make informed decisions with confidence. This is how exceptional customer service thrives and contributes to your overall success. For this reason, we developed GREYHOUND to help you effortlessly manage crowded inboxes and address every customer requirement. Enhance communication not only among your team members but also with your clients, ensuring seamless interaction across various platforms without limitations and maintaining complete transparency. Whether it’s through a contact form, marketplace inquiries, or traditional methods like email, fax, phone, chat, or instant messaging, all communication related to your customers is consolidated on a centralized platform accessible to all team members based on their permissions. This allows for collaborative efforts from any location globally while ensuring that each employee remains informed about their colleagues’ activities without losing sight of their specific responsibilities. Ultimately, this fosters a cooperative and efficient work environment that serves both your team and your customers effectively.

Description

SmartCallMonitor seamlessly integrates telephone system capabilities into your TAPI-compatible devices, turning your phones and computers into a cutting-edge, efficient CTI solution. By utilizing a SIP account, you can take advantage of the numerous benefits associated with VoIP through SmartCallMonitor. This powerful solution provides you with a modern telephony system. If your server features a TAPI interface and you wish to extend this functionality to additional computers, simply install the software on all connected devices. The server will handle data retrieval for calls, enabling centralized call management without requiring a TAPI interface on every individual computer. This means that a sales or customer support representative can efficiently transfer a call to a colleague identified by SmartCallMonitor as the designated account manager, using data from the database. The innovative solution facilitates communication between computers linked to a TAPI device, enhancing overall operational efficiency. Overall, SmartCallMonitor revolutionizes how telephony systems operate within a connected environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$84.95 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

GREYHOUND

Country

Germany

Website

greyhound-software.com/kundenservice-software-crm

Vendor Details

Company Name

JAM Software

Founded

1998

Country

United States

Website

www.jam-software.com/smartcallmonitor

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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