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Description
Automated Password Management ensures accessibility around the clock, every day of the week, and is both straightforward and dependable. Greenlight serves as the Italian answer to password management, being user-friendly and compliant with GDPR regulations, which significantly decreases the volume of tickets directed to the service desk, thereby cutting down the associated support costs and eliminating delays in obtaining technical help. Why should one choose Greenlight? It provides a solution for individuals who frequently forget their passwords and helps manage ongoing incidents at the source service desk. The average expense incurred to resolve a source issue is considerably high, and analyzing these challenges reveals that when users are locked out, they often resort to contacting the service desk. In such cases, the operator must then relay a new password to the user, which poses a risk as voice identification can heighten the chance of identity theft. Greenlight addresses this issue by allowing users to autonomously recover their passwords in a manner that is both simple and secure. This platform enables password resets through predefined questions or by dispatching a verification code via SMS or email, mirroring the processes utilized by the applications we engage with daily. This innovative approach not only streamlines password recovery but also enhances overall security for users.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
API Access
Has API
Integrations
7-Zip
Active Directory
Microsoft Edge
ServiceNow
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Netcom
Country
Italy
Website
www.netcom.it/
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Password Management
Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management
Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management