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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Automated Password Management ensures accessibility around the clock, every day of the week, and is both straightforward and dependable. Greenlight serves as the Italian answer to password management, being user-friendly and compliant with GDPR regulations, which significantly decreases the volume of tickets directed to the service desk, thereby cutting down the associated support costs and eliminating delays in obtaining technical help. Why should one choose Greenlight? It provides a solution for individuals who frequently forget their passwords and helps manage ongoing incidents at the source service desk. The average expense incurred to resolve a source issue is considerably high, and analyzing these challenges reveals that when users are locked out, they often resort to contacting the service desk. In such cases, the operator must then relay a new password to the user, which poses a risk as voice identification can heighten the chance of identity theft. Greenlight addresses this issue by allowing users to autonomously recover their passwords in a manner that is both simple and secure. This platform enables password resets through predefined questions or by dispatching a verification code via SMS or email, mirroring the processes utilized by the applications we engage with daily. This innovative approach not only streamlines password recovery but also enhances overall security for users.

Description

By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow

Integrations

7-Zip
Active Directory
Microsoft Edge
ServiceNow

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Netcom

Country

Italy

Website

www.netcom.it/

Vendor Details

Company Name

Recast Software

Website

store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Product Features

Password Management

Credential Management
Multifactor Authentication
Password Generator
Password Reset
Password Synchronization
Single Sign On
User Management

Product Features

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

Alternatives

FastPass SSPR Reviews

FastPass SSPR

FastPassCorp

Alternatives

Core Password Reviews

Core Password

Core Security (Fortra)
Intuitive Password Reviews

Intuitive Password

Intuitive Security Systems