Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Automated Password Management ensures accessibility around the clock, every day of the week, and is both straightforward and dependable. Greenlight serves as the Italian answer to password management, being user-friendly and compliant with GDPR regulations, which significantly decreases the volume of tickets directed to the service desk, thereby cutting down the associated support costs and eliminating delays in obtaining technical help. Why should one choose Greenlight? It provides a solution for individuals who frequently forget their passwords and helps manage ongoing incidents at the source service desk. The average expense incurred to resolve a source issue is considerably high, and analyzing these challenges reveals that when users are locked out, they often resort to contacting the service desk. In such cases, the operator must then relay a new password to the user, which poses a risk as voice identification can heighten the chance of identity theft. Greenlight addresses this issue by allowing users to autonomously recover their passwords in a manner that is both simple and secure. This platform enables password resets through predefined questions or by dispatching a verification code via SMS or email, mirroring the processes utilized by the applications we engage with daily. This innovative approach not only streamlines password recovery but also enhances overall security for users.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
7-Zip
No
Active Directory
No
Microsoft Edge
No
ServiceNow
No
Integrations
7-Zip
Yes
Active Directory
Yes
Microsoft Edge
Yes
ServiceNow
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Netcom
Country
Italy
Website
www.netcom.it/
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Password Management
Credential Management
No
Multifactor Authentication
No
Password Generator
No
Password Reset
No
Password Synchronization
No
Single Sign On
No
User Management
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No