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Description
GENIE, developed by Modern World Business Solutions, is a comprehensive payments platform aimed at empowering merchants with advanced capabilities for processing payments, managing terminals, and enhancing overall operations that go beyond simple card transactions. This solution is part of MWBS’s diverse range of payment tools, which also includes BOX and Tapldoo, and it offers a customized terminal experience complemented by a web interface that facilitates revenue tracking, terminal management, and critical business analytics. With integrated AI-powered features embedded in both the hardware and the merchant panel, GENIE allows for seamless functions such as AI-driven helpdesk support, inquiries regarding transaction histories, insights into acquirer contracts, and access to a payments glossary, all directly from the terminal or through the web portal, thus minimizing the time merchants need to spend addressing customer service and technical inquiries. Additionally, it encompasses standard merchant functionalities like tips, split payment options, web-based revenue monitoring, and dashboard reporting, while also introducing intelligent features and analytics that assist businesses in effectively tracking and optimizing their performance. By leveraging these advanced tools, merchants can gain deeper insights into their operational efficiency and customer interactions.
Description
Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat
Integrations
Freshdesk
Intercom
Microsoft Dynamics 365
Salesforce
Zendesk
Zendesk Chat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$199 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Modern World Business Solutions
Founded
2018
Country
United Kingdom
Website
mwbs.co.uk/genie/
Vendor Details
Company Name
TypeGenie
Founded
2015
Country
United Kingdom
Website
www.typegenie.net
Product Features
Point of Sale
Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management