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Average Ratings 0 Ratings

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ease
features
design
support

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Description

GENESIS64™ is a sophisticated suite of HMI SCADA solutions tailored for Microsoft environments. The ICONICS GENESIS64 suite offers exceptional performance through its compatibility with OPC, BACnet, Modbus, and other open standard database connections. This suite ensures seamless integration from plant floor SCADA systems and building management to corporate business networks. Built to utilize 64-bit architecture and OPC UA technologies, GENESIS64 empowers operators, executives, and IT specialists to amalgamate real-time data related to manufacturing, energy, and business into a cohesive, secure, and web-enabled visualization dashboard. Additionally, this solution enhances operational efficiency by providing users with a comprehensive view of their processes.

Description

Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
WhatsApp
X (Twitter)

Integrations

Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
WhatsApp
X (Twitter)

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Iconics

Founded

1986

Country

United States

Website

www.iconics.com

Vendor Details

Company Name

Sixbell

Founded

1989

Country

Chile

Website

www.puresocial.cx/en/

Product Features

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

HMI

SCADA

Alarm Management
Archiving & Retention
Dashboard Designer
Data Aggregation
Data Visualization
HMI Integration
Hardware Integration
Real-time Monitoring

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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