Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The advancement of back-end speech recognition stands out as the most crucial technological breakthrough in the fields of dictation and transcription. Utilizing Fusion Speech®, powered by Nuance’s SpeechMagic™, this innovative technology can be implemented across various medical specialties without the need for physician training or adjustments in existing practice patterns. By using Fusion Voice® for dictation capture and processing it through Fusion Speech, healthcare providers can significantly enhance transcription productivity via Fusion Text®. The integration of these Fusion modules not only streamlines operations but also leads to significant cost reductions in ongoing labor and outsourcing expenses. This represents the ideal speech recognition solution you've been searching for, as other technologies have often delivered superficial features without establishing a sustainable business model. With Fusion Speech, you gain access to the essential tools needed to implement a speech recognition system that generates concrete and measurable returns on your investment, ensuring that your practice thrives in an increasingly digital landscape. Embrace this transformative solution and witness the positive impact it can have on your operational efficiency.
Description
Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns.
Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality
Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance
API Access
Has API
API Access
Has API
Integrations
QEval
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dolbey
Founded
1994
Country
United States
Website
www.dolbey.com/solutions/speech-recognition/fusion-speech/
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
vocitec.com
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning