Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.
Description
Slicker aids subscription-based businesses in reclaiming failed recurring payments through the use of AI-driven retries and tailored dunning messages. Our approach leads to a 20% increase in the recovery of failed payments when compared to traditional methods, ultimately translating to millions of dollars in extra revenue. Each month, we handle over 10 million transactions and collaborate with renowned clients such as Freepik and The Economist, showcasing the effectiveness of our solutions. By leveraging advanced technology, we ensure that businesses can maintain a steady cash flow and enhance customer relationships.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Auth0
Chargebee
Copper
Delighted
Freshdesk
Google Calendar
Google Cloud Identity
HubSpot CRM
Insightly
Okta
Integrations
Auth0
Chargebee
Copper
Delighted
Freshdesk
Google Calendar
Google Cloud Identity
HubSpot CRM
Insightly
Okta
Pricing Details
$79 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Freshworks
Founded
2010
Country
United States
Website
www.freshworks.com/customer-success-software/
Vendor Details
Company Name
Slicker
Founded
2023
Country
United Kingdom
Website
www.slickerhq.com
Product Features
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Product Features
Alternatives
Alternatives
No Alternatives