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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Description

Stop customer churn and recover lost income effortlessly with ProsperStack, the seamless cancellation process designed to automatically reduce churn rates. By utilizing personalized offers, you can retain customers while gathering valuable feedback that informs your strategies for product enhancements, pricing adjustments, and remarketing efforts. The ProsperStack cancellation flow offers a user-friendly and aesthetically pleasing offboarding experience that not only respects the customer's journey but also benefits your business objectives. Integrate it smoothly into your application with minimal coding effort, and easily personalize every aspect of ProsperStack without needing a developer's assistance. Transform your cancellation process into a robust churn-prevention mechanism by offering exclusive deals based on customer segments and their reasons for leaving. Conduct A/B testing on various offers, evaluate the outcomes, and modify your approach in real-time to discover what resonates best with your audience. ProsperStack equips you with the insights necessary to effectively recapture lost revenue while also guiding you in making crucial decisions regarding your product strategy, pricing models, customer service, and overall support. This comprehensive tool not only enhances customer retention but also drives long-term growth for your business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Chargebee Yes 
Maxio Yes 
Stripe Yes 
Auth0 Yes 
Delighted Yes 
Google Calendar Yes 
Insightly Yes 
Microsoft Dynamics 365 Yes 
Microsoft Entra ID Yes 
Mixpanel Yes 
OneLogin Yes 
QuickBooks Online Advanced Yes 
Recurly Yes 
Segment Yes 
Zendesk Yes 
Zoho CRM Yes 
Zuora Yes 

Integrations

Chargebee Yes 
Maxio Yes 
Stripe Yes 
Auth0 No 
Delighted No 
Google Calendar No 
Insightly No 
Microsoft Dynamics 365 No 
Microsoft Entra ID No 
Mixpanel No 
OneLogin No 
QuickBooks Online Advanced No 
Recurly No 
Segment No 
Zendesk No 
Zoho CRM No 
Zuora No 

Pricing Details

$79 per user per month
Free Trial No 
Free Version No 

Pricing Details

$79 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/customer-success-software/

Vendor Details

Company Name

ProsperStack

Founded

2020

Country

United States

Website

prosperstack.com

Product Features

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management Yes 
Health Score Yes 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management Yes 
Health Score No 
Onboarding No 
Revenue Management Yes 
Usage Tracking / Analytics No 
Win / Loss Analysis Yes 

Alternatives

Alternatives

FROGED Reviews

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