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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Experience the enhanced Status Page, which remains FREE indefinitely. You can create both branded public and private status pages that showcase your identity by incorporating your logo and social media links or by linking to a personalized domain. With Freshstatus, your customers stay informed at all times, which helps reduce support costs and fosters trust by keeping them updated on your system's status. Additionally, Freshstatus offers private status pages for your team, ensuring that all internal stakeholders receive real-time updates. You can easily create incidents, provide live updates, and modify service statuses using a user-friendly interface similar to Twitter. Freshstatus also provides incident templates and customizable updates, allowing you to communicate effectively by sending emails to subscribers or tweeting to your audience, giving you full control over how incidents are communicated. Team collaboration is enhanced as well, as you can share private messages and notes to keep your discussions focused and relevant. This platform empowers you to manage incidents efficiently while maintaining clear communication with both customers and team members.

Description

Reduce the influx of support inquiries during an incident by engaging in proactive communication with your customers. Manage your subscribers seamlessly via Statuspage and disseminate uniform messages through various channels, including email, text, and in-app notifications. You have the flexibility to decide which aspects of your service are visible on your page and can leverage over 150 third-party components to show the status of essential tools that your service depends on, such as Stripe, Mailgun, Shopify, and PagerDuty. Statuspage works in harmony with your preferred monitoring, alerting, chat, and help desk platforms to ensure an efficient response every single time. Simplify incident communication by utilizing pre-written templates and seamless integrations with your existing incident management tools, allowing you to promptly inform users. Additionally, enhance your page's functionality as a sales and marketing asset through Uptime Showcase, which enables you to present historical uptime data to both current and prospective clients, thereby building trust and credibility. This dual-purpose approach not only improves communication during crises but also positions your service as reliable and transparent.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

X (Twitter) Yes 
BI Book No 
Desktop.com No 
FireHydrant No 
Intercom No 
IsDown No 
Jestor No 
Jira Service Management No 
Latitude No 
Microsoft Teams No 
Onset No 
PagerDuty No 
Pagerly No 
Picky Assist No 
SolarWinds Pingdom No 
Statuspage Yes 
Truto Yes 
Uptime.com No 
Zoom No 
Zulip No 

Integrations

X (Twitter) Yes 
BI Book Yes 
Desktop.com Yes 
FireHydrant Yes 
Intercom Yes 
IsDown Yes 
Jestor Yes 
Jira Service Management Yes 
Latitude Yes 
Microsoft Teams Yes 
Onset Yes 
PagerDuty Yes 
Pagerly Yes 
Picky Assist Yes 
SolarWinds Pingdom Yes 
Statuspage No 
Truto No 
Uptime.com Yes 
Zoom Yes 
Zulip Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

$29 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

www.freshworks.com/status-page/

Vendor Details

Company Name

Atlassian

Country

United States

Website

www.statuspage.io

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Alternatives

Statuspage Reviews

Statuspage

Atlassian

Alternatives

Freshstatus Reviews

Freshstatus

Freshworks