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Description
Monitor all phone interactions originating from digital and advertising platforms through call analytics to identify which sources generate the highest-converting calls. Uphold product quality standards by reviewing these calls, enhancing your market efficiency, and ensuring robust quality assurance. Provide valuable insights that lead to a positive return on investment for clients while transforming discussions into successful conversions by connecting with numerous businesses and agencies. The Call Forwarding service empowers you to operate remotely without losing track of significant phone calls, offering your business the essential agility to optimize transactions in a fast-paced environment. Capture crucial information effortlessly by recording calls, allowing you to stay informed about customer feedback and ensuring that no vital action items are overlooked. Additionally, dynamic number insertion allows for real-time changes to your business phone numbers on your website based on the source of online marketing, thereby enabling marketers to pinpoint which specific marketing efforts attracted the most visitors. Such comprehensive tracking and analysis not only streamline communication but also significantly enhance overall marketing strategies.
Description
Invoca offers businesses the technology, support, and reliability they can’t get anywhere else:
• More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare
• Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review
• The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth
• Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review
API Access
Has API
No
API Access
Has API
Yes
Integrations
Adobe Analytics
No
Adobe Experience Cloud
No
Adobe Launch
No
Adobe Target
No
Criteo
No
Decibel
No
Five9
No
Google Ads
No
Google Cloud Platform
No
HubSpot CRM
No
Integrations
Adobe Analytics
Yes
Adobe Experience Cloud
Yes
Adobe Launch
Yes
Adobe Target
Yes
Criteo
Yes
Decibel
Yes
Five9
Yes
Google Ads
Yes
Google Cloud Platform
Yes
HubSpot CRM
Yes
Pricing Details
$7.99 per user, per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FreeCallTracking AI
Founded
2020
Country
United States
Website
freecalltracking.ai/
Vendor Details
Company Name
Invoca
Founded
2008
Country
United States
Website
www.invoca.com
Product Features
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
Yes
IVR / Voice Recognition
No
Keyword Tracking
Yes
Product Features
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
No
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
No
Win/Loss Analysis
No
Revenue Intelligence
Actionable Insights
Yes
Alerts / Notifications
Yes
CRM Interactions
Yes
Call Scoring
Yes
Conversation Intelligence
Yes
Dashboard
Yes
Email/Message Interactions
No
Market Intelligence
No
Phone Call Interactions
Yes
Pipeline Visibility
No
Sales Coaching
Yes
Video Call Interactions
No
Speech Analytics
Automatic Transcription
Yes
Call Center Management
No
Call Recording
Yes
Customer Experience Management
Yes
Data Security
No
Natural Language Processing
Yes
Predictive Analytics
Yes
Self-Service Search
No
Sentiment Analysis
Yes
Surveys & Feedback
No
