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ease
features
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support

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Description

Safeguarding against fraud and ensuring customer trust are crucial priorities for financial institutions, presenting considerable challenges in the process. Fiserv addresses these challenges with its advanced and user-friendly solution for managing financial crime and compliance. The Fraud Risk Manager™ by Fiserv delivers a comprehensive approach to fraud prevention. It seamlessly integrates advanced transaction and customer monitoring alongside a robust case management system, featuring a guided alert management process and customizable workflows. By utilizing Fraud Risk Manager, you experience the advantages of cutting-edge fraud detection technology, which includes improved accuracy, efficient analysis, and heightened operational performance. Additionally, a vast library of customizable risk perspectives and alert criteria equips you to swiftly identify and mitigate fraudulent activities. This extensive resource not only offers significant protection against financial losses due to fraud but also allows users to quickly respond to emerging fraud threats. As a result, your institution can maintain a proactive stance against potential risks in an ever-evolving landscape.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ARGO
Amazon Connect
Amazon Web Services (AWS)
BankingON
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations

ARGO
Amazon Connect
Amazon Web Services (AWS)
BankingON
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fiserv

Founded

1984

Country

United States

Website

www.fiserv.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

Alternatives

Alternatives

FraudXchange Reviews

FraudXchange

ThreatAdvice