Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Safeguarding against fraud and ensuring customer trust are crucial priorities for financial institutions, presenting considerable challenges in the process. Fiserv addresses these challenges with its advanced and user-friendly solution for managing financial crime and compliance. The Fraud Risk Manager™ by Fiserv delivers a comprehensive approach to fraud prevention. It seamlessly integrates advanced transaction and customer monitoring alongside a robust case management system, featuring a guided alert management process and customizable workflows. By utilizing Fraud Risk Manager, you experience the advantages of cutting-edge fraud detection technology, which includes improved accuracy, efficient analysis, and heightened operational performance. Additionally, a vast library of customizable risk perspectives and alert criteria equips you to swiftly identify and mitigate fraudulent activities. This extensive resource not only offers significant protection against financial losses due to fraud but also allows users to quickly respond to emerging fraud threats. As a result, your institution can maintain a proactive stance against potential risks in an ever-evolving landscape.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ARGO Yes 
Amazon Connect No 
Amazon Web Services (AWS) No 
BankingON Yes 
Genesys Cloud CX No 
GigaSECURE No 
Gigamon No 
InteractionSync No 
Verizon Cloud No 

Integrations

ARGO No 
Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
BankingON No 
Genesys Cloud CX Yes 
GigaSECURE Yes 
Gigamon Yes 
InteractionSync Yes 
Verizon Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fiserv

Founded

1984

Country

United States

Website

www.fiserv.com

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Fraud Detection

Access Security Management Yes 
Check Fraud Monitoring Yes 
Custom Fraud Parameters Yes 
For Banking Yes 
For Crypto No 
For Insurance Industry Yes 
For eCommerce No 
Internal Fraud Monitoring Yes 
Investigator Notes No 
Pattern Recognition No 
Transaction Approval No 

Alternatives

Alternatives

FraudXchange Reviews

FraudXchange

ThreatAdvice
Diopter Reviews

Diopter

Diopter AI