Compare Franz vs. Matrix

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio makes sending and receiving messages to your customers easy. Find the documentation, sample code, and developer tools you need to build exactly what you want, fast. We’ll handle the complexity of mobile carriers and global regulations, so you can focus on building. Engage customers around the world with a messaging platfrom that can reach 180 countries, on infrastructure that’s optimized for reliable global delivery at scale. Easily add and integrate messaging channels without needing custom code or rebuilt architecture. Reach your customers at critical touchpoints in their user journey on the channels they prefer, such as SMS, MMS, WhatsApp, chat, Facebook Business Messenger, and Google's Business Messages, all in one platform. Build seamless conversations over preferred channels using trusted, reliable messaging solutions with Twilio MessagingX.

Opera is a free internet browser that comes with enormous benefits and strong customization options. Built on Chromium it take advantage of most of Google Chrome's extension library, including the best VPN completely free for users. These are just a few of the essential features that Opera offers to make browsing easier, more enjoyable, and less distracting thanks to the Ad blocker built-in. Opera's integrated virtual privacy network protects your privacy and reduces tracking. Opera browser offers you to easily connect with your social life through the most famous social network integrated directly in the sidebar (Facebook, Instagram, Telegram, Whatsapp, Twitter, VKontakte) and listen your favourite music with the music players built-in (Spotify, Youtube and Apple Music). With Opera browser you can also: - Search with Google and use the auto-fill prediction function - Send encrypted content and links (articles, images, and videos) between devices using My Flow - Toggle the integrated ad blocker on and off. Opera browser is available for MacOS, Linux, and Windows devices. It works on desktop versions of MacOS X 10.11 and later, Ubuntu 16.04 and later, and Windows 7 and later.

All teams can easily and quickly manage projects and collaborate with each other. Simple and easy to integrate essential work tools. Work together on a unique feed that organizes your work posts in a chronological order, similar to a social media feed. This makes it easy for everyone to browse through projects and tasks. You can forget about lost documents and the constant resending work. Attach important files and info to a post. Pin it so you can find it quickly. Engage with the team through comments and get their feedback. Schedule virtual or physical meetings with everyone. Add a location and video conference link using Zoom or Microsoft Teams integrations. You can even set up notifications to remind you of the event. Invite external teammates to collaborate on projects via email or link. This will make teamwork easy. Keep your work flowing whether you're on the web, desktop or mobile.

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Communication Platform As A Service, smsmode© offers complete mobile messaging routing. Connect with your customers anywhere in the world using our innovative and powerful tools. smsmode© integrates seamlessly with your existing tools, allowing you to maximize their potential by integrating mobile messaging. Use our REST, SMPP, and plugins to build these custom integrations for your applications, CRMs, ERPs, and more. Our documentation and experts will help you achieve your goals! European solution GDPR compliant ISO 27001 & 27701 99.95% SLA Responsability Europe CSR Commitment

Our SMS-powered waitlist, reservations and queue management app for restaurants, hospitals, and other businesses will streamline your customer flow. * Customers can add themselves via an embedded widget, web page or SMS message to your list. You can also turn this off. * Online reservations/appointments, customizable for restaurants, personal services, retail, entertainment, DMVs, and more. * You can easily text your guests when you are available. You can choose from a variety customizable automated messages or open a 1:1 SMS chat. * Can you use another software to schedule appointments? No problem. Upload reservations or use our API to manage your customer flow. * Integration with Square POS, Weebly and Weebly allows you to send text messages when an order has been placed. *There is no app that you or your customers can download.

Vital knowledge is scattered across chat threads, documents, and files, forcing employees into a never-ending game of information hide-and-seek. And both the askers and the answerers suffer. QueryPal auto-answers right in Slack to get them what they need, and keep you on your highest priority tasks. Never answer the same question again on Slack! Get better, faster answers for your whole team with an AI chatbot trained on your company documents. Integrate with Notion, Confluence, Google Drive, OneDrive and others.

Use the language you already love to prototype ideas quickly, develop production-ready communications applications, and run serverless applications on one API-powered platform. Twilio is a single fully-programmable platform with flexible APIs for any channel, built-in intelligence, and global infrastructure to support you at scale. Quickly integrate powerful APIs to start building solutions for SMS and WhatsApp messaging, voice, video, and email. Browse documentation and SDKs in multiple coding languages, including Ruby, Python, PHP, Node.js, java, and C#, or jumpstart your first project with our open source code templates to quickly build production-ready communications apps. Consult our community of over 9 million developers for guidance and inspiration on your next project. Sign up and start building today.