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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Payments integrated into software by experts who understand the software landscape. Every SaaS organization is on the hunt for innovative features or enhancements that can elevate their business to new heights. These enhancements aim to facilitate sales, enhance user satisfaction, and address technical debt, all vying for important spots on the development roadmap. By prioritizing payment monetization, you can potentially double your revenue per customer, giving you the means to expand your development capabilities. Payments encompass a broad range of services, and at Forward, we are continuously introducing new solutions to assist you at any stage of your development. Our journey begins with a complimentary payment consultation; we truly offer it at no cost, ensuring clarity in how you can advance your payment processes. While you might consider establishing your own data center, it's likely you'll opt for a major cloud service provider; think of payments in a similar light. Our dedicated team is here to allow you to concentrate on your core strength: selling software, while we optimize your payment systems for success. With our guidance, you'll be better equipped to navigate the complexities of payment integration and enhance your overall business strategy.

Description

PCI Pal is a cloud-based solution that ensures the security of payments and sensitive data during customer interactions managed by contact centers, digital platforms, and conversational AI technologies. It enables customers to securely input payment information via keypad or voice recognition, along with providing safe digital payment links, while simultaneously allowing agents to avoid direct contact with card details. Additionally, the platform facilitates customer authentication and safeguards sensitive information throughout both assisted and automated customer journeys. Organizations can seamlessly integrate it with their current communication and payment infrastructures, allowing payment service providers to continue transaction processing while PCI Pal enhances the security of these interactions. Tailored for both businesses and public sector entities, it is particularly beneficial for teams that handle payment collections or sensitive data exchanges through voice calls, chat, and various digital channels. This innovative solution not only promotes security but also improves customer trust and satisfaction during payment processes.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

8x8 Contact Center No 
Amazon Connect No 
Five9 No 
Genesys Cloud CX No 
NiCE CXone Mpower No 
Talkdesk No 
Vonage Contact Center No 
Zoom Contact Center No 

Integrations

8x8 Contact Center Yes 
Amazon Connect Yes 
Five9 Yes 
Genesys Cloud CX Yes 
NiCE CXone Mpower Yes 
Talkdesk Yes 
Vonage Contact Center Yes 
Zoom Contact Center Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Forward

Country

United States

Website

www.getfwd.com

Vendor Details

Company Name

PCI Pal

Founded

1999

Country

United Kingdom

Website

www.pcipal.com

Product Features

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

PCI Compliance

Access Control No 
Compliance Reporting No 
Exceptions Management No 
File Integrity Monitoring No 
Intrusion Detection System No 
Log Management No 
PCI Assessment No 
Patch Management No 
Policy Management No 

Alternatives

Alternatives

Stax Reviews

Stax

Stax Payments