Average Ratings 166 Ratings
Average Ratings 1 Rating
Description
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Description
Muse for Small Business extends Meta's Muse personal AI agent with skills and connectors designed around the day-to-day needs of small business owners. Rather than only responding to individual questions, Muse can take on tasks and projects, work in the background, and translate long-term goals into ongoing action plans. Users can give Muse a goal once and have the agent continue working toward it while returning with progress updates, ideas, and decisions that require attention. Business use cases include preparing client pitches, creating product pages, planning marketing content, developing advertisements, drafting customer communications, managing inventory, and assisting with cash flow. Muse learns from conversations and reflects on the user's priorities so its recommendations and actions can become more closely aligned with the business over time. It can connect with applications including Asana, Box, Canva, Dropbox, Figma, Granola, HighLevel, QuickBooks, Klaviyo, Lovable, Notion, Shopify, Slack, Stripe, and Zoom. Connections to Facebook, Instagram, and Meta ads provide additional business context and allow Muse to help analyze and improve advertising and content. Actions such as sending emails and making purchases can require user approval, while a complete audit trail shows what the agent has done and what it intends to do next. Muse also incorporates security measures such as secure credential storage integrations and one-time card numbers for supported shopping transactions, while Meta states that Muse conversations are not shared with its advertising systems.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Slack
Yes
Amazon Web Services (AWS)
Yes
Asana
No
Dialpad Connect
Yes
Dropbox
No
Freshdesk
Yes
Gladly
Yes
Gmail
No
HaloCSM
Yes
HelpDesk
Yes
Integrations
Slack
Yes
Amazon Web Services (AWS)
No
Asana
Yes
Dialpad Connect
No
Dropbox
Yes
Freshdesk
No
Gladly
No
Gmail
Yes
HaloCSM
No
HelpDesk
No
Pricing Details
Please visit our website to learn more.
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Forethought
Founded
2018
Country
United States
Website
www.forethought.ai/
Vendor Details
Company Name
Meta
Founded
2004
Country
United States
Website
muse.ai/business
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
