Compare Followit vs. ServiceNow Customer Service Management

Polonious is an ISO27001 investigation management workflow solution designed around 3 key principles: 1 - Security 2 - Process centric 3 - Configuration and flexibility What this means is that Polonious allows you to build workflows to manage your investigations in a way that manages your data and your evidence in a highly secure, ISO27001 certified way; allows you to comply with any regulatory requirements with minimal headache and effort by building workflows which are inherently compliant, and; does so without the need for expensive and time consuming code changes - it's even possible for users to do it themselves via the GUI. With Polonious, you can run detailed reports on case outcomes, timeframes, and finances, and break that down across case types, investigators, and even down to investigation status. So you can prove your value up the chain, but you can also identify any problem areas and improve your efficiency.

Mitti by SafetyCulture is a frontline operations platform built to help organizations manage daily work across sites, shifts, teams, assets, standards, and compliance requirements. The platform brings inspections, issue reporting, training, task management, communications, document management, asset maintenance, contractor management, investigations, analytics, sensors, IoT, and operational AI into one connected system. Mitti helps teams capture frontline signals, turn checklists into workflows, assign actions, close out issues, and understand performance across the business. Its AI Assistant can create checklists, generate training, and surface information quickly, while AI Issue Capture turns photos or voice notes into actionable issues. The platform supports quality management, compliance, asset maintenance, training, onboarding, insurance, lone worker safety, benchmarking, integrations, and operational reporting. Organizations can use Mitti to digitize inspections, monitor assets, train workers, communicate with teams, track contractor readiness, investigate incidents, and benchmark performance across locations. Its analytics capabilities give leaders a clearer view of what is happening across operations so they can spot trends, reduce risk, and improve outcomes. Mitti is used across industries such as manufacturing, facilities management, hospitality, construction, and retail. By combining frontline workflows, inspections, training, AI, asset management, issue reporting, analytics, communications, and compliance tools, Mitti helps organizations run safer and more efficient operations.

Planview AdaptiveWork, previously known as Clarizen, empowers PMOs and professional services teams of various sizes to achieve instant visibility across their operations, streamline workflows, proactively address potential risks, and enhance overall business outcomes. By aligning with the company’s strategic objectives, organizations can maximize workforce effectiveness, ensuring that teams concentrate on delivering the most critical tasks timely. It facilitates the tracking, management, and prioritization of work requests, guaranteeing that each request automatically encompasses all necessary information for execution. With bi-directional integration with your CRM and custom triggers in place, opportunity details can be effortlessly captured to aid in planning client projects. The platform automates and governs the various phases of the request lifecycle, including submission, scoring, prioritization, routing, and approval, thereby streamlining the pathway for converting requests into actionable projects, tasks, or work items. This comprehensive approach not only boosts efficiency but also fosters a culture of accountability and transparency within the organization.

The world's leading authority on case management systems has developed a software dedicated to skip tracing. TraceEngine will make skip tracing faster, easier, and more efficient. It is powered by PoloniousEngine, and benefits from the 20 years of experience with world-class investigation and system delivery software. Cloud-based hosting and security is taken care of and you can be up and running within 10 minutes. Your first 30 days are free. You can get our ongoing support at $165 per month. There are no contracts and you can cancel any time. TraceEngine has powerful features designed specifically for skip tracing, allowing you to manage more cases and generate additional business. You can easily assign cases to investigators using a simple search and select tool. If the details are not in the system, a widget will appear to allow you to add them.

Process Street is the Compliance Operations Platform built for teams that need to move fast without breaking standards. It combines document control, workflow automation, and AI-powered oversight in a single system so every policy is followed, every step is tracked, and every audit is effortless. Unlike legacy GRC tools or static SOP docs, Process Street turns compliance into a living system. Policies are documented in governed, version-controlled Pages. Those policies are executed through dynamic workflows with built-in task assignment, approvals, and forms. Every action is logged, monitored, and optimized in real time by Cora, our AI compliance agent. Used across industries like financial services, real estate, healthcare, and manufacturing, Process Street helps teams automate employee onboarding, streamline audits, manage policy updates, enforce vendor reviews, and run critical processes at scale. No code required. No micromanagement. Just proof that work gets done right, every time. Companies like Salesforce, Colliers, Drift, and Hartford Healthcare trust Process Street to eliminate busywork, improve operational visibility, and reduce compliance risk across the business. With native integrations, role-based access, audit trails, and ISO-aligned workflows, it is the platform that makes compliance a competitive advantage. From onboarding to audits, Process Street is how high-stakes teams enforce standards, automate execution, and prove compliance by default.

RunMyJobs by Redwood is the only SAP endorsed and premium-certified and the most awarded SAP-certified SaaS workload automation platform and only allowing enterprises to achieve end-to-end IT process automation and unify complex across any application, system or environment without limits and with high availability as you scale. We're the #1 job scheduling choice for SAP customers with seamless integration to S/4HANA, BTP, RISE, ECC and more while maintaining a clean core. Empower teams with seamless integration with any present and future tech stack, a low-code editor and a rich library of templates. Monitor processes in real-time with predictive SLA management and get proactive notifications via email or SMS on performance issues or delays in all your processes. Redwood team provides 24/7/365 day global support with the industry’s strongest SLAs and 15-minute response times and a proven approach to migration that secures continuous operations, including team training, on-demand learning and more.

Case Management Software made simple to allow you to focus on your non-profit. 360-degree views of all your cases from a single dashboard. Get rid of your excel documents and access your data anywhere, on any device. InfoFlo will provide you with a system that is fully customized to meet your needs at an affordable cost.

UnForm is a powerful enterprise document management and process automation solution that seamlessly integrates with any application. Our platform-independent, fully browser-based solutions provide the ability to create, deliver, capture, index, route, and store documents from start to finish so that a transaction’s entire life cycle can be accessed with one easy search. Our data extraction and workflow capabilities enable the automation of data entry-intensive processes. UnForm.Cloud, a hosting service for UnForm Document Management, is a perfect fit for those who are running cloud-based ERP systems or looking for a solution with no hardware to purchase, manage, or maintain. Implementing UnForm has never been easier. Backed by a proven hosting vendor, Oracle, you have the peace of mind knowing your data is safe and secure with well-managed data centers and cross-region backups, ensuring reliable and continues access to your data when you need it.

8am is a unified, purpose-built platform for professional services firms—combining world-class tools for practice management, payments, automation, and compliance under one brand. The company’s ecosystem includes leading solutions such as LawPay for secure, next-day payments; MyCase and CasePeer for client and case management; DocketWise for immigration law automation; and CPACharge for accounting professionals. Together, these products streamline every stage of the client journey—from lead intake and scheduling to invoicing and analytics. 8am’s intelligent workflows help firms stay IOLTA-compliant, improve cash flow, and reduce administrative burdens, freeing professionals to focus on meaningful client work. Backed by enterprise-grade security and deep industry expertise, 8am provides reliability and peace of mind for regulated professionals. With over 20 years of innovation and partnerships with 175+ bar and professional associations, the company stands at the forefront of legal and financial technology. Whether you’re managing a small practice or scaling an enterprise firm, 8am delivers tailored solutions that drive productivity and client trust. By uniting technology and service, 8am helps professionals reclaim their day and achieve more with less effort.

Pipefy is a low-code Business Orchestration and Automation Technologies (BOAT) platform designed to act as a modern middleware layer for the enterprise stack. Rather than replacing existing Systems of Record (SORs) like SAP, Oracle, or Salesforce, Pipefy wraps them in an agile orchestration layer. This architecture allows technical teams to modernize legacy operations and extend the life of core systems without the risks associated with "rip and replace" projects. Pipefy provides the infrastructure to sanitize data inputs, manage complex business logic, and orchestrate API calls between fragmented endpoints. Technical & Architectural Highlights: • Adaptive Governance Framework: Pipefy solves the "Shadow IT" problem by establishing IT-sanctioned "Safe Zones." Business users can build workflows within these guardrails, while IT retains control over critical data, integrations, and permissions via a centralized console. • Agentic AI Engine (BYOLLM): The platform features a governable AI Agent Studio. Unlike "black box" solutions, Pipefy supports a Bring Your Own LLM approach, allowing enterprises to integrate preferred models (Azure OpenAI, AWS Bedrock) securely to automate document analysis (OCR) and decision-making. • Robust Connectivity: Built with an API-first philosophy, Pipefy offers a GraphQL API, Webhooks, and enterprise-grade iPaaS capabilities to ensure seamless data interoperability across the stack. • Security & Compliance: Engineered for regulated industries, the platform is ISO 27001, ISO 27701, and SOC2 Type II certified, supporting compliance with GDPR and SOX standards. Pipefy empowers IT leaders to eliminate technical debt and clear development backlogs by safely delegating low-complexity builds to business units.