Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Follow - A fast tool to create step-by-step tutorials, guides, and documentation.
It's a desktop tool that allows you to capture steps with every click, customize screenshots, make annotations, and create the final guide in HTML or Word Document, PDF, PowerPoint slides and more. This app is ideal for anyone who wants others to be able to navigate products, applications and training.
It's as simple as that:
- Take screenshots from apps, any area on your desktop, or fullscreen. You can pause, adjust, or resume. Screenshots are available with every click
- Give each step an appropriate name and description. You can reorder them, hide them and add new ones as you go. Guides can be organized in projects.
Add shapes, lines, arrows and text to enhance your screenshots. Don't include sensitive information. Multi-step instructions can be facilitated by adding step icons.
Export with just one click to simple HTML. Ready to be published to your help desk rich HTML, PDF, or other formats
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
API Access
Has API
No
API Access
Has API
No
Integrations
Zendesk
Yes
Confluence
Yes
Desktop.com
No
Help Scout
Yes
Indent
No
Outdoo AI
No
Rippling
No
Teamstack
No
Integrations
Zendesk
Yes
Confluence
No
Desktop.com
Yes
Help Scout
No
Indent
Yes
Outdoo AI
Yes
Rippling
Yes
Teamstack
Yes
Pricing Details
$110/user
110 USD per license
Free Trial
Yes
Free Version
Yes
Pricing Details
$57.00/month
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Folge
Founded
2020
Country
Germany
Website
folge.me
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Product Features
Help Authoring Tools
Collaboration Tools
Yes
Content Library
Yes
Drag & Drop Editing
Yes
Image Library
Yes
Import HTML / Word
No
Multi-Format Output
Yes
Offline Editing
Yes
Preview Output
Yes
Screenshot Tool
Yes
Search
Yes
Templates
Yes
Text Editor / Word Processor
Yes
Translation Tools
No
Version Control
No
Work Instructions
Branding & Style Sheets
Yes
Content Management System
Yes
Drag and Drop
Yes
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
Yes
Multi-Brand Publishing
No
Rich Text Editor
Yes
SSO (SAML)
No
Translations
No
User Management
Yes
Version Control
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
No
Decision Tree
Yes
Discussion Boards
No
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No