Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
FocusMap serves as a streamlined public roadmap and feedback platform designed specifically for SaaS founders and small B2B teams, allowing them to easily manage feature requests and collect user input.
This tool enables teams to aggregate feature suggestions in a centralized location, empowering users to prioritize requests through voting while clearly displaying the status of features—whether they are planned, in development, or completed.
By consolidating feedback that would typically be scattered across various channels such as Slack, support tickets, sales discussions, DMs, and spreadsheets, FocusMap transforms chaotic input into a coherent roadmap that guides product development.
Tailored for agile SaaS teams, FocusMap offers a straightforward customer feedback process that avoids the complexities of heavy product management tools or the need to create a custom roadmap solution from scratch.
Its primary features encompass public roadmaps, collection of feature requests, user voting mechanisms, tracking of roadmap statuses, and the ability to embed feedback portals seamlessly into SaaS websites, documentation, or help centers, ensuring a comprehensive approach to user engagement and product evolution.
With FocusMap, teams can streamline their workflow and enhance communication with users, ultimately leading to a more focused and user-driven development process.
Description
All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise.
- Community Feedback Software
This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps.
Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences.
-Help Desk for Ticketing
The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Slack
Azure DevOps
Facebook
Flowlu
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Integrations
Slack
Azure DevOps
Facebook
Flowlu
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Pricing Details
$15/month
Free Trial
Free Version
Pricing Details
$149.00/month/ 2 Agents
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Timo Schmidt
Founded
2025
Country
Germany
Website
focusmap.pro
Vendor Details
Company Name
UseResponse
Founded
2012
Country
United States
Website
www.useresponse.com
Product Features
Product Management
Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal