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Average Ratings 5 Ratings

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ease
features
design
support

Description

FocusMap serves as a streamlined public roadmap and feedback platform designed specifically for SaaS founders and small B2B teams, allowing them to easily manage feature requests and collect user input. This tool enables teams to aggregate feature suggestions in a centralized location, empowering users to prioritize requests through voting while clearly displaying the status of features—whether they are planned, in development, or completed. By consolidating feedback that would typically be scattered across various channels such as Slack, support tickets, sales discussions, DMs, and spreadsheets, FocusMap transforms chaotic input into a coherent roadmap that guides product development. Tailored for agile SaaS teams, FocusMap offers a straightforward customer feedback process that avoids the complexities of heavy product management tools or the need to create a custom roadmap solution from scratch. Its primary features encompass public roadmaps, collection of feature requests, user voting mechanisms, tracking of roadmap statuses, and the ability to embed feedback portals seamlessly into SaaS websites, documentation, or help centers, ensuring a comprehensive approach to user engagement and product evolution. With FocusMap, teams can streamline their workflow and enhance communication with users, ultimately leading to a more focused and user-driven development process.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Slack
Azure DevOps
Facebook
Flowlu
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
Salesforce
Skype
Telegram
Viber
WeChat
WhatsApp
X (Twitter)

Integrations

Slack
Azure DevOps
Facebook
Flowlu
Google Play
Google Translate
Google Workspace
Help Desk Migration
HubSpot CRM
HubSpot Customer Platform
Instagram
Jira
Salesforce
Skype
Telegram
Viber
WeChat
WhatsApp
X (Twitter)

Pricing Details

$15/month
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Timo Schmidt

Founded

2025

Country

Germany

Website

focusmap.pro

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
LiveAgent Reviews

LiveAgent

Quality Unit