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Description
Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.
Description
RepDesk can be easily connected to your accounting and shop floor systems. VendorDesk allows you to securely manage vendors. It can be used for order processing, reporting, and integration with your ERP system. Orders can be received and processed with real-time connection via RepDesk/RepPad. This allows you to keep all your data, including inventory, availability updates, and historical order data, without having to sacrifice the robust reporting and full dashboard capabilities that RepDesk offers. Export data to integrate with backend systems or ship to ID matching. Receive and modify incoming orders. Push real-time product information to RepDesk. Create and run reports about agencies, reps and order values.
API Access
Has API
API Access
Has API
Integrations
Aleran MarketPlace
Aleran Merchant Services
Epicor Kinetic
Google Analytics
IBM Cloud
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
QuickBooks Online
SAP ERP
Integrations
Aleran MarketPlace
Aleran Merchant Services
Epicor Kinetic
Google Analytics
IBM Cloud
Microsoft Dynamics 365
NetSuite
Oracle Cloud Infrastructure
QuickBooks Online
SAP ERP
Pricing Details
$19.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Vendor Details
Company Name
Aleran Software
Founded
2004
Country
United States
Website
www.aleran.com/vendordesk/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Vendor Management
Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking
