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features
design
support

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Write a Review

Description

FocalReview®, SpiraLinks flagship tool, allows you to manage your compensation planning and performance processes better. FocalReview® allows you to manage your stock, bonus, and salary plans in different time frames for different employee populations. It also supports multiple languages and currencies. Your HR teams can budget and recommend, analyze, and approve all phases of compensation. This is possible regardless of whether multiple management organizations are involved. Your business strategy can be tied to your compensation practices. Employee performance can be aligned with workforce rewards. FocalReview®, a role-based, highly configurable compensation management module, helps you balance merit, adjustments lump sums, promotions and bonuses. You can pay in multiple languages, currencies, or pay periods, including hourly, annually, and anywhere in between.

Description

FocalScope serves as a comprehensive help desk and contact center solution that facilitates communication through various channels including email, voice, SMS, live chat, and popular social media platforms like Facebook, Telegram, and WhatsApp. It enables exceptional customer service across all these channels, catering to the diverse preferences of customers who may choose to connect via email, voice calls, live chats, or messaging apps. In today's landscape, offering omnichannel support has evolved from being a luxury to a critical component of successful business strategy. With FocalScope, organizations can enhance their customer service image while simplifying the work for agents and ensuring cost efficiency for the company. The platform allows for automatic request assignments from any communication channel, utilizing customizable routing rules and queues for optimal efficiency. You can prioritize high-value customers, align agents according to their expertise, or implement a round-robin assignment system as needed. Additionally, you can establish Service Level Agreement (SLA) policies, with FocalScope providing timely alerts to keep you informed when the workload becomes overwhelming, thus ensuring that service quality remains high. Through these features, FocalScope not only streamlines operations but also fosters a responsive and proactive customer support environment.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ADP Workforce Now Yes 
BambooHR Yes 
NetSuite Yes 
Paylocity Yes 
Rippling Yes 
SAP SuccessFactors Yes 
Sage 300 Yes 
Solvemate No 
UKG Pro Yes 
Workday HCM Yes 

Integrations

ADP Workforce Now No 
BambooHR No 
NetSuite No 
Paylocity No 
Rippling No 
SAP SuccessFactors No 
Sage 300 No 
Solvemate Yes 
UKG Pro No 
Workday HCM No 

Pricing Details

$25.00/employee/year
Price is dependent on number of total employees - the more employees, the less per employee per year.
Free Trial Yes 
Free Version No 

Pricing Details

$20.00/month/user
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

SpiraLinks Corporation

Founded

1993

Country

United States

Website

www.spiralinks.com/solutions/focal-review/

Vendor Details

Company Name

FocalScope

Founded

2007

Country

Singapore

Website

www.focalscope.com

Product Features

Compensation Management

Bonus Management Yes 
Compensation Assessment Yes 
Compensation Calculation Yes 
Compensation Plan Modeling Yes 
Compensation Statements Yes 
Employee Reward Programs Yes 
Incentive Programs Yes 
Organizational Charting Yes 
Salary Planning Yes 

Employee Engagement

Benchmarking Yes 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management Yes 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking No 
Manager-to-Peer Recognition No 
Mention Management No 
Nominations No 
Peer-to-Peer Recognition No 
Performance Management Yes 
Rewards Catalog No 
Rewards Points No 
Social Recognition No 
eCards No 

HR Analytics

Compensation Plan Modeling Yes 
Dashboard Yes 
HR Metrics Library No 
Leave & Absence Reporting No 
Predictive Modeling No 
Recruiting Management No 
Succession Planning No 
Talent Management No 
Trend Analysis Yes 
Turnover Tracking No 

Human Resources

360 Degree Feedback Yes 
Applicant Tracking No 
Attendance Management No 
Benefits Management No 
Career Development Planning No 
Compensation Management Yes 
Compliance Management No 
Employee Database No 
Employee Lifecycle Management No 
Onboarding No 
Payroll Management No 
Performance Management Yes 
Recruiting Management No 
Self Service Portal No 
Succession Planning No 
Time & Attendance Management No 
Time Off Management No 
Timesheets No 
Training Management No 

Performance Management

360 Degree Feedback Yes 
Compensation Management Yes 
Custom Rating Scales Yes 
Customizable Templates Yes 
Individual Development Plans Yes 
On-going Performance Tracking Yes 
Peer Appraisals Yes 
Review Cycle Tracking Yes 
Self Service Portal Yes 
Self-Appraisals Yes 
Skills Assessments Yes 
Weighted Performance Measures Yes 

Sales Performance Management

Incentive Compensation Management (ICM) No 
Predictive Sales Analytics No 
Quota Management No 
Reporting / Analytics No 
Sales Coaching Analysis No 
Sales Gamification No 
Sales Performance Tracking No 
Sales Planning & Forecasting No 
Territory Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Alternatives

Alternatives

Focal Reviews

Focal

Focal ML