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Description
Security is embedded in our core values! With several active data centers, we ensure reliability and reduce the chances of software and hardware disruptions. Achieving Level 1 PCI Compliance and more is essential for all payment transactions.
Experience a truly customizable White-Label Payment Gateway that reflects your brand identity for ISO’s, sub-agents, and merchants. From one central hub, manage your array of payment technologies and branding effortlessly. Just how deep does your management go? It’s time to work smarter instead of harder.
To be clear, we do not provide merchant accounts and have no intention of ever doing so! (Seriously!). To access our technology, you must partner with an approved 'Fluid Partner.' This ensures a streamlined process and exceptional support for all your payment needs.
Description
NMI Merchant Relationship Management (formerly IRIS CRM) is a platform purpose built for the payments industry, that helps banks, ISOs, ISVs and payment providers streamline and scale their merchant operations. From lead acquisition and underwriting to onboarding, support, and compliance, Merchant Relationship Management brings every part of the merchant lifecycle into one intelligent, automated ecosystem.
At its core are three integrated tools:
Merchant Central – A portfolio management hub that automates onboarding, residuals, and reporting.
ScanX – A risk assessment engine for KYC, KYB, and AML compliance.
MonitorX – Continuous monitoring that provides real-time oversight of merchant risk.
Together, they replace manual processes and fragmented systems with a unified, compliant workflow that helps teams work faster and smarter.
Unlike other CRMs, Merchant Relationship Management is built specifically for payments, with deep industry functionality and modular deployment options that integrate seamlessly into existing systems—or operate independently. It supports high-volume portfolios, reduces “not in good order” applications, and helps institutions maintain full control over branding with customizable, white-label interfaces.
Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.
With MRM, organizations gain visibility across their merchant ecosystem, reduce operational burden, and improve retention by delivering faster, more transparent service to every merchant.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Integrations
Adobe Acrobat Sign
Hyperise
LiveChat
Microsoft Outlook
NMI Merchant Central
Refold
Zapier
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1,499 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fluid Pay
Founded
2017
Country
United States
Website
www.fluidpay.com
Vendor Details
Company Name
NMI
Country
United States
Website
www.nmi.com/products/merchant-relationship-management/
Product Features
Payment Gateways
ACH / eCheck support
Buyer Authentication
Credit / Debit Support
Customer Information Storage
Fraud Prevention
Invoicing
Multi-Currency
PCI Compliance
Point-of-Sale (POS)
Recurring Billing / Subscriptions
Reporting / Analytics
Payment Processing
ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management