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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.

Description

UtilityExplorer™ stands out as an exceptionally user-friendly system for managing utility billing. Initially crafted and enhanced for the HP3000, it has undergone a thorough redesign to leverage the capabilities of the Windows® platform, all while preserving the beneficial features from previous iterations. This system is meticulously crafted with the end-user's experience in mind, specifically tailored for billing municipal services. Additionally, UtilityExplorer™ offers extensive customization options, ensuring it adapts to your evolving requirements for many years ahead. The software operates on a fully table-driven architecture, allowing it to align with your specific needs rather than forcing you to adjust to its framework. Featuring a straightforward and intuitive graphical interface on Windows®, UtilityExplorer™ incorporates menu-driven controls for easier navigation. Users can search across any field, link an unlimited number of contacts and notes, and prepare for future rate structures with advanced implementation. Furthermore, it facilitates quick cash receipt processing and simplifies the import and export of data, making it an invaluable asset for utility management. The versatility and scalability of UtilityExplorer™ make it a top choice for any organization seeking an efficient billing solution.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fluentgrid

Founded

1998

Country

India

Website

fluentgrid.com/fluentgrid-cis/

Vendor Details

Company Name

Progressive Solutions

Country

United States

Website

www.progressivesolutions.com/products/UtilityExplorer/

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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