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support

Description

FlowTux is an innovative platform that leverages artificial intelligence for IT service management (ITSM) and helpdesk functions, enabling the automatic triage, diagnosis, and resolution of support tickets. By consolidating issues from various sources such as Slack, WhatsApp, email, Sentry, Datadog, and GitHub into one unified queue, it allows engineers to maintain focus on their core tasks without interruption from routine triage activities. The platform's AI component, known as Tux AI, efficiently indexes your codebase and keeps this information updated with each code merge. Tux AI is capable of interpreting stack traces, identifying the relevant files and pull requests affected by issues, and can autonomously resolve common problems, even executing pre-approved fixes directly on the user's device. FlowTux claims that nearly 50% of support tickets are resolved without the need for human assistance, significantly enhancing productivity and response times in IT support environments. This robust functionality not only streamlines operations but also empowers teams to prioritize more complex challenges.

Description

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

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Screenshots View All

Integrations

AnyDesk No 
Cisco Webex No 
HaloCSM No 
ISL Light Remote Desktop No 
Jira No 
Jira Work Management No 
Kaseya BMS No 
KashFlow No 
Microsoft Azure No 
N-able MSP Manager No 
Okta No 
RingCentral RingEX No 
Sage Accounting No 
Salesforce Agentforce Marketing No 
ScalePad Backup Radar No 
Splunk Cloud Platform No 
Splunk Enterprise No 
TeamViewer No 
Workativ No 
Xero No 

Integrations

AnyDesk Yes 
Cisco Webex Yes 
HaloCSM Yes 
ISL Light Remote Desktop Yes 
Jira Yes 
Jira Work Management Yes 
Kaseya BMS Yes 
KashFlow Yes 
Microsoft Azure Yes 
N-able MSP Manager Yes 
Okta Yes 
RingCentral RingEX Yes 
Sage Accounting Yes 
Salesforce Agentforce Marketing Yes 
ScalePad Backup Radar Yes 
Splunk Cloud Platform Yes 
Splunk Enterprise Yes 
TeamViewer Yes 
Workativ Yes 
Xero Yes 

Pricing Details

$79/month
Free Trial Yes 
Free Version No 

Pricing Details

$49 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

FlowTux

Website

flowtux.com

Vendor Details

Company Name

Halo Service Solutions

Founded

1994

Country

United Kingdom

Website

haloitsm.com

Product Features

Product Features

IT Service

Contract Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Management Yes 
Release Management Yes 
Self Service Portal Yes 
Service Catalog Yes 
Service Reporting Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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