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Trylli AI

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Description

Flow9 empowers companies to create and manage intelligent virtual agents in conjunction with human agents, all within a single front-line contact center solution. Designed with the needs of contemporary customer experience teams in mind, Flow9 allows for the management of voice, chat, and email interactions through AI agents that grasp user intent, communicate in a natural manner, and address genuine customer inquiries. Should a human touch be necessary, the transition of conversations occurs seamlessly with complete context, ensuring no need for repetition and a smooth overall experience. Flow9 easily integrates with existing CRM, retail, property, and financial systems, enabling teams to automate customer interactions while retaining their current tools. By utilizing Flow9, organizations can: - Create virtual agents for both inbound and outbound communications. - Manage voice, chat, and email from a unified platform. - Ensure human agents remain connected through a smooth AI-to-human handoff process. - Link customer interactions with your existing business infrastructure. - Provide quicker and more consistent customer experiences at scale, enhancing overall satisfaction and loyalty from clients.

Description

Trylli AI is a next-generation AI voice calling system that replaces traditional telecalling with intelligent, human-like agents. It enables businesses to run inbound and outbound calls at scale for sales, customer support, reminders, collections, HR interviews, and renewals. Agents can be created using ready templates, chat-based setup, or advanced workflows, with flexible deployment across single or multiple numbers, shared or isolated memory, and even a Super Agent that switches context between multiple agents. The platform integrates a knowledge base to deliver domain-specific responses, supporting raw data, FAQs, and prompts that define how agents behave. It offers multilingual support (English and Hindi to start), customizable voice options, call transfer, voicemail, and context-aware interactions. Batch calling allows automated campaigns for lead generation, renewals, recovery, verification, and feedback, with built-in tools to handle duplicates and track outcomes. Every interaction is logged with recordings, analytics, and detailed reporting. Powered by advanced AI models (Llama 3, Mistral, Kyutai TTS/STT) and a robust stack (Postgres, MongoDB, Redis, Neo4J), Trylli AI integrates with Twilio, Exotel, Slack, Jira, and CRMs through APIs and SDKs. In short, Trylli AI delivers scalable, multilingual, and context-aware AI telecallers that work 24/7, handle thousands of calls simultaneously, and offer businesses an efficient, modern alternative to traditional telecalling.