Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Flip serves as a bridge between office staff and those in the production area. Its newsfeed feature allows for the dissemination of vital information, such as company updates and shift schedules, to the entire team, including non-desk personnel. Instantly connect with all employees through an intuitive application compatible with smartphones, tablets, and desktops. The platform ensures that your data remains GDPR-compliant and securely stored on European servers, providing top-notch protection for sensitive information. Developed in collaboration with works councils, Flip prioritizes the privacy of employees by preventing performance and work time monitoring. Communicate with your entire workforce through individual and group chats that span from the office to the production floor. Moreover, the app can be easily customized to reflect your corporate design without requiring any technical expertise. By utilizing Flip, the speed of information distribution increases, allowing for more efficient organization, management, and planning of work processes. With its user-friendly interface and robust security features, Flip revolutionizes workplace communication and operational efficiency.
Description
Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.
API Access
Has API
API Access
Has API
Integrations
Alloy Automation
Asterisk
Attentive
Clockwise
Gladly
Gorgias
Infocabs
Justuno
Microsoft Dataverse
Nextiva
Integrations
Alloy Automation
Asterisk
Attentive
Clockwise
Gladly
Gorgias
Infocabs
Justuno
Microsoft Dataverse
Nextiva
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Flip App
Founded
2018
Country
Germany
Website
www.getflip.com/de/
Vendor Details
Company Name
Flip
Founded
2018
Country
United States
Website
flipcx.com
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing