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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Flip serves as a bridge between office staff and those in the production area. Its newsfeed feature allows for the dissemination of vital information, such as company updates and shift schedules, to the entire team, including non-desk personnel. Instantly connect with all employees through an intuitive application compatible with smartphones, tablets, and desktops. The platform ensures that your data remains GDPR-compliant and securely stored on European servers, providing top-notch protection for sensitive information. Developed in collaboration with works councils, Flip prioritizes the privacy of employees by preventing performance and work time monitoring. Communicate with your entire workforce through individual and group chats that span from the office to the production floor. Moreover, the app can be easily customized to reflect your corporate design without requiring any technical expertise. By utilizing Flip, the speed of information distribution increases, allowing for more efficient organization, management, and planning of work processes. With its user-friendly interface and robust security features, Flip revolutionizes workplace communication and operational efficiency.

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Alloy Automation
Asterisk
Attentive
Clockwise
Gladly
Gorgias
Infocabs
Justuno
Microsoft Dataverse
Nextiva
Ordergroove
POMS
Redo
Salesforce Agentforce Service
Snowflake
The Hark Platform
Veradigm ERP
Yotpo
Zowie
hawke.ai

Integrations

Alloy Automation
Asterisk
Attentive
Clockwise
Gladly
Gorgias
Infocabs
Justuno
Microsoft Dataverse
Nextiva
Ordergroove
POMS
Redo
Salesforce Agentforce Service
Snowflake
The Hark Platform
Veradigm ERP
Yotpo
Zowie
hawke.ai

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Flip App

Founded

2018

Country

Germany

Website

www.getflip.com/de/

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Alternatives

Alternatives

Flipped Reviews

Flipped

Crucial Human