Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.
Description
Rylivo serves as a business call assistant powered by Rylivo UG (haftungsbeschränkt) based in Berlin, designed to handle incoming calls by utilizing pre-approved business information. It efficiently manages callback requests and generates detailed call notes for further reference. For those using existing phone numbers, call forwarding features are available through the telephone provider. When it comes to calendar bookings, a connected calendar that is compatible is necessary, along with confirmed availability; if this is not met, staff will take care of the request manually. The service offers a range of monthly plans starting at €99, with subsequent tiers at €299 and €499 for teams. For annual subscriptions, the pricing is structured at €84, €254, and starting from €424 per month, which are billed upfront annually at €1,008, €3,048, and from €5,088, respectively. All mentioned prices are exclusive of VAT. Each plan comes with different monthly minute allowances of 1,000, 3,000, and starting from 5,000 minutes, and any additional minutes will incur a cost of €0.15 each. Notably, setup is included in the service, although fees for carrier forwarding may be applicable. Additionally, users can expect a seamless integration process that enhances their calling experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
3CX
Yes
8x8
Yes
Aircall
Yes
Alloy Automation
Yes
Avaya Cloud Office
Yes
Flywheel
Yes
Happy Returns
Yes
InteractionSync
Yes
Lang.ai
Yes
Peak Support
Yes
Integrations
3CX
No
8x8
No
Aircall
No
Alloy Automation
No
Avaya Cloud Office
No
Flywheel
No
Happy Returns
No
InteractionSync
No
Lang.ai
No
Peak Support
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
€99/month, excluding VAT
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Flip
Founded
2018
Country
United States
Website
flipcx.com
Vendor Details
Company Name
Rylivo UG (haftungsbeschränkt)
Country
Germany
Website
rylivo.com
Product Features
Product Features
Alternatives
Alternatives
No Alternatives