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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

Description

Rylivo serves as a business call assistant powered by Rylivo UG (haftungsbeschränkt) based in Berlin, designed to handle incoming calls by utilizing pre-approved business information. It efficiently manages callback requests and generates detailed call notes for further reference. For those using existing phone numbers, call forwarding features are available through the telephone provider. When it comes to calendar bookings, a connected calendar that is compatible is necessary, along with confirmed availability; if this is not met, staff will take care of the request manually. The service offers a range of monthly plans starting at €99, with subsequent tiers at €299 and €499 for teams. For annual subscriptions, the pricing is structured at €84, €254, and starting from €424 per month, which are billed upfront annually at €1,008, €3,048, and from €5,088, respectively. All mentioned prices are exclusive of VAT. Each plan comes with different monthly minute allowances of 1,000, 3,000, and starting from 5,000 minutes, and any additional minutes will incur a cost of €0.15 each. Notably, setup is included in the service, although fees for carrier forwarding may be applicable. Additionally, users can expect a seamless integration process that enhances their calling experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

3CX Yes 
8x8 Yes 
Aircall Yes 
Alloy Automation Yes 
Avaya Cloud Office Yes 
Flywheel Yes 
Happy Returns Yes 
InteractionSync Yes 
Lang.ai Yes 
Peak Support Yes 
Postscript Yes 
Qure4u Yes 
Richpanel Yes 
Shippo Yes 
Shopify Yes 
Skio Yes 
Snowflake Yes 
Solv Yes 
Talkdesk Yes 
Yotpo Yes 

Integrations

3CX No 
8x8 No 
Aircall No 
Alloy Automation No 
Avaya Cloud Office No 
Flywheel No 
Happy Returns No 
InteractionSync No 
Lang.ai No 
Peak Support No 
Postscript No 
Qure4u No 
Richpanel No 
Shippo No 
Shopify No 
Skio No 
Snowflake No 
Solv No 
Talkdesk No 
Yotpo No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

€99/month, excluding VAT
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Vendor Details

Company Name

Rylivo UG (haftungsbeschränkt)

Country

Germany

Website

rylivo.com

Alternatives

Alternatives

No Alternatives