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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Driving business from both internal and external viewpoints requires navigating shifts in market dynamics, policies, and information flows. These evolving factors impact operational choices that span various domains, including business processes, workflows, rules, data analytics, and robotics. The FlexRule TM Advanced Decision Management Suite empowers organizations to adapt to these changes, ensuring that their operational decisions are not only optimized but also focused on customer needs and aware of situational contexts. By utilizing this suite, companies can deliver highly tailored and optimized customer experiences through mass personalization. Furthermore, they can significantly reduce turnaround times from several months to just one day while launching new services punctually. Additionally, it facilitates the effective and efficient management of urgent laws, regulations, and both internal and external policies, thereby helping to mitigate regulatory risks and enhancing overall compliance. This comprehensive approach allows businesses to thrive even in a rapidly changing environment.

Description

Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Docker Yes 
Microsoft Azure Yes 
Oracle Cloud CX No 
Oracle Knowledge Management No 
Oracle Service No 

Integrations

Docker No 
Microsoft Azure No 
Oracle Cloud CX Yes 
Oracle Knowledge Management Yes 
Oracle Service Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FlexRule

Founded

2008

Country

Australia

Website

www.flexrule.com

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/intelligent-advisor/

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis No 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Product Features

Decision Support

Application Development No 
Budgeting & Forecasting No 
Data Analysis No 
Decision Tree Analysis No 
Monte Carlo Simulation No 
Performance Metrics No 
Rules-Based Workflow No 
Sensitivity Analysis No 
Thematic Mapping No 
Version Control No 

Alternatives

Alternatives

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