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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Driving business from both internal and external viewpoints requires navigating shifts in market dynamics, policies, and information flows. These evolving factors impact operational choices that span various domains, including business processes, workflows, rules, data analytics, and robotics. The FlexRule TM Advanced Decision Management Suite empowers organizations to adapt to these changes, ensuring that their operational decisions are not only optimized but also focused on customer needs and aware of situational contexts. By utilizing this suite, companies can deliver highly tailored and optimized customer experiences through mass personalization. Furthermore, they can significantly reduce turnaround times from several months to just one day while launching new services punctually. Additionally, it facilitates the effective and efficient management of urgent laws, regulations, and both internal and external policies, thereby helping to mitigate regulatory risks and enhancing overall compliance. This comprehensive approach allows businesses to thrive even in a rapidly changing environment.

Description

Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Docker
Microsoft Azure
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Integrations

Docker
Microsoft Azure
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

FlexRule

Founded

2008

Country

Australia

Website

www.flexrule.com

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/service/intelligent-advisor/

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Product Features

Decision Support

Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control

Alternatives

Alternatives

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