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Description
FlashGrid offers innovative software solutions aimed at boosting both the reliability and efficiency of critical Oracle databases across a range of cloud environments, such as AWS, Azure, and Google Cloud. By implementing active-active clustering through Oracle Real Application Clusters (RAC), FlashGrid guarantees an impressive 99.999% uptime Service Level Agreement (SLA), significantly reducing the risk of business interruptions that could arise from database outages. Their sophisticated architecture is designed to support multi-availability zone deployments, providing robust protection against potential data center failures and regional disasters. Additionally, FlashGrid's Cloud Area Network software enables the creation of high-speed overlay networks, complete with advanced features for high availability and performance management. Their Storage Fabric software plays a crucial role by converting cloud storage into shared disks that can be accessed by all nodes within a cluster. Furthermore, the FlashGrid Read-Local technology efficiently decreases storage network overhead by allowing read operations to be served directly from locally attached disks, ultimately leading to improved overall system performance. This comprehensive approach positions FlashGrid as a vital player in ensuring seamless database operations in the cloud.
Description
vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS Marketplace
Yes
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
Microsoft Azure
Yes
Oracle Database
Yes
Integrations
AWS Marketplace
No
Amazon Web Services (AWS)
No
Google Cloud Platform
No
Microsoft Azure
No
Oracle Database
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
FlashGrid
Founded
2015
Country
United States
Website
www.flashgrid.io
Vendor Details
Company Name
Voxai Solutions
Founded
2005
Country
United States
Website
www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14
Product Features
Database
Backup and Recovery
No
Creation / Development
No
Data Migration
No
Data Replication
No
Data Search
No
Data Security
No
Database Conversion
No
Mobile Access
No
Monitoring
No
NOSQL
No
Performance Analysis
No
Queries
No
Relational Interface
No
Virtualization
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
