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Description
FlashGrid offers innovative software solutions aimed at boosting both the reliability and efficiency of critical Oracle databases across a range of cloud environments, such as AWS, Azure, and Google Cloud. By implementing active-active clustering through Oracle Real Application Clusters (RAC), FlashGrid guarantees an impressive 99.999% uptime Service Level Agreement (SLA), significantly reducing the risk of business interruptions that could arise from database outages. Their sophisticated architecture is designed to support multi-availability zone deployments, providing robust protection against potential data center failures and regional disasters. Additionally, FlashGrid's Cloud Area Network software enables the creation of high-speed overlay networks, complete with advanced features for high availability and performance management. Their Storage Fabric software plays a crucial role by converting cloud storage into shared disks that can be accessed by all nodes within a cluster. Furthermore, the FlashGrid Read-Local technology efficiently decreases storage network overhead by allowing read operations to be served directly from locally attached disks, ultimately leading to improved overall system performance. This comprehensive approach positions FlashGrid as a vital player in ensuring seamless database operations in the cloud.
Description
vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Oracle Database
Integrations
AWS Marketplace
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
Oracle Database
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FlashGrid
Founded
2015
Country
United States
Website
www.flashgrid.io
Vendor Details
Company Name
Voxai Solutions
Founded
2005
Country
United States
Website
www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14
Product Features
Database
Backup and Recovery
Creation / Development
Data Migration
Data Replication
Data Search
Data Security
Database Conversion
Mobile Access
Monitoring
NOSQL
Performance Analysis
Queries
Relational Interface
Virtualization
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
