Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fixray serves as a comprehensive maintenance tracking solution tailored for hotels, event spaces, and conference facilities. Both staff and guests have the ability to report issues by submitting photos, videos, or voice notes, and can conveniently utilize QR-code forms for this purpose. Meanwhile, managers can oversee reported problems in a shared queue, assign tasks, establish priorities, and monitor progress. Maintenance personnel, referred to as fixers, can provide updates on their tasks and mark them as completed by uploading photos, thereby creating a detailed record of the initial report, the assignment process, and the eventual resolution. In addition, the platform accommodates ongoing maintenance schedules, location-specific reporting, and analytics, as well as service-level monitoring for applicable plans. Teams can access Fixray via a browser through a progressive web app, and an Android application is also offered on Google Play. The service features a complimentary single-site plan along with various paid tiers that include enhanced reporting, scheduling, and multi-site functionalities. This tool is specifically crafted to streamline the efforts of hotel and venue operations teams as they manage maintenance tasks across different shifts and departments, ultimately promoting efficiency and responsiveness. By leveraging this platform, organizations can ensure that all maintenance needs are addressed promptly and effectively.
Description
Improving guest experiences, boosting staff efficiency, enhancing communication, and increasing revenue. A robust and user-friendly integrated suite of web and mobile tools focused on facility maintenance and service automation for hotels, cruise lines, resorts, and various property managers aims to elevate their environments, assets, and overall maintenance while improving guest service standards. IssuTrax™ serves as a versatile issue tracking and maintenance management software solution that fosters productivity, teamwork, and accountability by equipping users with the essential tools and infrastructure necessary for delivering exceptional customer service. By connecting personnel, locations, and resources within a unified system, IssuTrax enables real-time collaboration and establishes a comprehensive framework for creating, monitoring, and managing guest service requests, maintenance activities, safety and environmental concerns, as well as work from external vendors, all seamlessly integrated into one platform. This innovative approach not only streamlines operations but also ensures that every aspect of guest satisfaction is meticulously addressed.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
Free
Log is free forever for one site, with up to 2 Managers and 2 Fixers. Track costs £59 per site/month, or £47 per site/month billed annually. Operate costs £129 per site/month, or £99 per site/month billed annually. Prices exclude VAT.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Fixray
Founded
2026
Country
United Kingdom
Website
www.fixray.app
Vendor Details
Company Name
OnboarD Software
Founded
2000
Country
United States
Website
www.onbts.com
Product Features
Maintenance Management
Asset Tracking
No
Billing & Invoicing
No
Calibration Management
No
Dispatch Management
No
Inventory Control
No
Inventory Management
No
Key & Lock Management
No
Mobile Access
No
Planning Calendar
No
Predictive Maintenance
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
No
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
Work Order
Contract Management
No
Customer Database
No
Dispatch Management
Yes
Inventory Control
No
Job Management
Yes
Preventive Maintenance
No
Quotes / Estimates
No
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes