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Description
Fivura offers a comprehensive cloud-based software solution tailored for estate and letting agencies, as well as property managers operating in the UK and the Gulf region. This platform integrates website chat, email, and WhatsApp into a single inbox, featuring property and contact management boards, calendars, bookings, offers, tenancies, rent invoicing, deposits, client accounts, landlord statements, maintenance tracking, document templates, and e-signatures. Additionally, it includes a branded client portal and an AI assistant that seamlessly integrates with the agency's website, allowing users to conduct property searches, schedule viewings, report repairs, access invoices, and sign documents. Fivura is designed to accommodate multiple branches and currencies, with capabilities for role-based permissions, audit trails, and reminders for compliance certificates, which adhere to regulations in both the UK and Oman. Each agency benefits from a distinct database to ensure data isolation, while AI features are utilized to summarize conversations and assist with reply generation. Remarkably, all subscription plans encompass every feature alongside access to the client portal, with pricing commencing at GBP 35 per staff user each month, excluding VAT. To facilitate a smooth transition, setup, onboarding, and training services are provided at no additional cost, with the onboarding process initiating with a demo session to familiarize users with the software's functionalities. This comprehensive approach ensures that agencies are well-equipped to manage their operations efficiently and effectively.
Description
Inboxful is a cloud-based platform designed to assist customer service teams in managing inquiries in both Arabic and English across various social messaging channels. It integrates conversations from WhatsApp, Facebook Messenger, and Instagram with customer histories, service cases, callbacks, and analytical reports. Each agent can take ownership of specific discussions, while entire departments oversee assigned service cases. Additionally, teams have the capability to include internal notes, categorize conversations with labels, and generate reports for analysis. The Professional and Contact Center plans offer advanced features such as routing, customizable workflows, and a comprehensive knowledge base, along with AI-generated draft responses for agents to review. The Contact Center plan further enhances functionality by incorporating chatbot replies with pre-approved answers, read-only ERP lookups, and a Grandstream UCM hotline connector after an assessment of the site. Users can access Inboxful through both desktop and mobile browsers; however, the activation of certain channels is contingent on customer account permissions and testing protocols, while in-app phone features necessitate configuration and trial calls to ensure proper operation. This flexibility allows teams to tailor their customer service strategies effectively.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook Messenger
No
Instagram
No
WhatsApp
No
Pricing Details
£35/user/month excl VAT
Free Trial
No
Free Version
No
Pricing Details
$100 per month
Outside Egypt: Team USD 100 monthly and USD 400 setup; Professional USD 200 monthly and USD 800 setup; Contact Center USD 300 monthly and USD 1200 setup. Egyptian pricing is quoted separately.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fivura
Website
fivura.com
Vendor Details
Company Name
Bokha
Country
Egypt
Website
inboxful.net
Product Features
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
