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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The interactive dashboard offers a comprehensive view of daily and monthly metrics such as sales, expenses, inquiries, free trial details, income, daily collections, and much more. The free trial management feature enables you to oversee users on trial, with functionalities to send email and SMS notifications for trials that are about to expire or have already expired. Additionally, you can create follow-up dates for inquiries, and Fitness N U allows you to generate and manage unlimited follow-ups for each inquiry. Keeping track of customer attendance is made easy, as the system can automatically sync attendance records using biometric data and notify you via SMS about absentees. You also have the ability to monitor present and absent members, while customizing reminders for renewals, outstanding payments, and inquiries. Fitness N U has introduced a more automated and flexible approach for following up with customers, enhancing your engagement strategies. Furthermore, the software permits the creation of unlimited employee logins, enabling you to assign various responsibilities, which facilitates the tracking of audit logs for each login. This ensures that every action taken within the system is recorded and can be reviewed for accountability and transparency.

Description

Focus Desk, developed by Focus Telecom, is a contemporary, cloud-driven service desk and issue ticketing software solution. This robust and adaptable platform empowers users to efficiently handle customer concerns across various communication methods, including web forms, chat, email, SMS, and phone calls. With the Focus Desk Ticketing System, orders, inquiries, complaints, returns, and other issues are systematically logged and addressed promptly, ensuring a smooth resolution process. Notable features encompass automatic registration of inquiries, a comprehensive ticketing system, processing timeframes, organized inquiry lists, grouped inquiries, allocation of tasks, and tools for monitoring productivity, among numerous other capabilities. As a result, businesses can enhance their customer service efficiency and foster better communication with their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.00/month/user
* Price per active user
Basic Package - $18
Advanced Package - $46
Ultimate Package - $46
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RootCode Technologies

Founded

2017

Country

India

Website

fitnessnu.in

Vendor Details

Company Name

Focus Telecom

Founded

2008

Country

Poland

Website

www.focustelecom.pl/en

Product Features

Fitness

Attendance Tracking Yes 
Billing & Invoicing Yes 
Check-In Manager No 
Class Management No 
Contract Management No 
Employee Management No 
Event Management Yes 
Inventory Management No 
Marketing Management Yes 
Membership Management Yes 
Point of Sale (POS) No 
Reservations Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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