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features
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support

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Description

FireHydrant stands out as the sole all-encompassing platform for incident management, enabling organizations to establish uniformity throughout the entire incident response process, which helps in resolving issues more swiftly. Serving as the go-to incident management solution for businesses grappling with intricate systems, FireHydrant equips developers with the tools needed to swiftly address, learn from, and mitigate incidents, allowing them to prioritize essential tasks like maintaining seamless business operations and ensuring customer satisfaction. Our commitment lies in developing technology that thoughtfully transforms the incident management landscape, setting a new benchmark for how companies approach reliability. By streamlining and eliminating cumbersome manual procedures, we aspire to create an intuitive, straightforward, and enjoyable platform for users. Organizations of all sizes can achieve consistency in their incident response lifecycle with FireHydrant, while the integration capabilities further enhance runbook automation, propelling teams toward greater efficiency. Ultimately, our aim is to empower teams to respond to incidents not just faster, but smarter.

Description

Improve real-time situational awareness in the field to help increase response safety, reduce response times and improve operational efficiency by getting critical data into the responder’s hands while en route or on scene. Visualize your active incidents as data is provided from your dispatch system through our CAD Link. Instantly see the response status of your entire fleet as crews update their availability at the touch of a button in the field and unit locations are displayed on the AVL map. Responder360 offers total pre-incident plan management compliant with NFPA 1620. All occupancy data related to construction details, operational systems, protection features, contacts and access information can be noted and available for easy access in the field! Quickly upload a sketch or building plan and place NFPA 170 and other symbols directly on any map layer to view while responding. As soon as the data is saved in the system, it is immediately available to all users. Responder360 is the complete incident response system for first responders that runs on any device. The “all-in-one” interface enables users to quickly and easily find dispatched locations, view incident data, pre-plans, hydrant locations, other responding apparatus,

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

5X Yes 
AWS CloudTrail Yes 
CentralSquare Records No 
Emergency Reporting No 
GitHub Yes 
Infor CRM No 
Jira Yes 
Keystone No 
Kubernetes Yes 
Opsgenie Yes 
PageGate No 
PagerDuty Yes 
RealUptime Yes 
Shortcut Yes 
Spillman Flex CAD No 
Splunk On-Call Yes 
Statuspage Yes 
TierZero Yes 
Tyler Public Safety Insights No 
Zoom Yes 

Integrations

5X No 
AWS CloudTrail No 
CentralSquare Records Yes 
Emergency Reporting Yes 
GitHub No 
Infor CRM Yes 
Jira No 
Keystone Yes 
Kubernetes No 
Opsgenie No 
PageGate Yes 
PagerDuty No 
RealUptime No 
Shortcut No 
Spillman Flex CAD Yes 
Splunk On-Call No 
Statuspage No 
TierZero No 
Tyler Public Safety Insights Yes 
Zoom No 

Pricing Details

$20 per user
Billed annually
Free Trial Yes 
Free Version No 

Pricing Details

$2,500 annual subscription
Base price of $2,500 includes unlimited user accounts to access your system , each with full functionality. Access includes CAD data feed, AVL tracking, occupancy records with preplanning, hydrant management and selectable map layers.

AVL tracking is for up to six (6) units. Subscription cost for each additional unit is $350.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FireHydrant

Founded

2018

Country

United States

Website

firehydrant.io

Vendor Details

Company Name

First In Software

Founded

2010

Country

United States

Website

firstinsoftware.com

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Incident Response

Attack Behavior Analytics No 
Automated Remediation No 
Compliance Reporting No 
Forensic Data Retention No 
Incident Alerting No 
Incident Database No 
Incident Logs No 
Incident Reporting No 
Privacy Breach Reporting No 
SIEM Data Ingestion / Correlation No 
SLA Tracking / Management No 
Security Orchestration No 
Threat Intelligence No 
Timeline Analysis No 
Workflow Automation No 
Workflow Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Product Features

EMS

Availability Indicator Yes 
Billable Items Tracking No 
Daily Unit Loading Analysis No 
Dispatch Monitoring No 
EMS Service Roles Time Clock No 
Electronic Signature No 
Equipment Tracking Yes 
Fleet Management Yes 
NEMSIS Compliance No 
Patient Database No 
Point-of-Service Data No 
Refusal Statements No 
Shift Management No 
Supply Management No 

Fire Department

Custom Map Views Yes 
Equipment Tracking Yes 
Event Calendar No 
Facility Pre-planning Data Yes 
In-Vehicle Navigation Yes 
Incident Response Checklists No 
Pictometry Imagery Yes 
Scheduling No 
Search Yes 

Law Enforcement

Case Management No 
Certification Management No 
Court Management No 
Court Management Integration No 
Crime Scene Management No 
Criminal Database No 
Dispatching No 
Evidence Management No 
Field Reporting No 
Incident Mapping Yes 
Internal Affairs Administration No 
Investigation Management No 
Scheduling No 

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