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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Fieldbit offers a robust software platform tailored for industrial asset manufacturers and owners, combining multi-source field service knowledge with augmented reality to address the significant challenges faced by field service technicians who maintain costly and intricate equipment in demanding environments where downtime can lead to substantial losses. By facilitating real-time visual collaboration, support engineers can effectively assist end users in resolving issues remotely, eliminating the need for expensive on-site visits, which ultimately boosts customer satisfaction and helps lower service expenses. The platform enhances first-time fix rates and reduces costly downtime through highly accurate remote diagnostics and expert visual instructions provided to field technicians. Additionally, every action and piece of information exchanged during repair sessions is meticulously recorded and documented, ensuring that valuable knowledge, often held exclusively by seasoned employees, is preserved for future reference and training. This comprehensive approach not only streamlines service operations but also fosters a culture of continuous improvement and knowledge sharing within the organization.

Description

SmartEquip offers a comprehensive platform that enables fleets to provide their technicians with product support information tailored for every brand within their inventory. By streamlining the ordering process for the correct repair parts, downtime can be significantly minimized. The platform features serial-number-specific parts lists and schematics, allowing equipment owners to quickly restore their machinery to operational status. With access to current electronic parts diagrams linked to specific serial numbers, technicians can efficiently diagnose issues and pinpoint necessary components. It’s reported that technicians often devote up to half of their working hours to these tasks, but SmartEquip Procurement can potentially enhance their effective working time by as much as double. The platform is designed to be customizable, offering advanced catalog technology along with support materials and ordering features for direct customers, dealers, and distributors alike. Additionally, it provides a fully-branded white label marketplace that capitalizes on this intelligent catalog technology to facilitate transactions across various brands, ensuring a seamless experience for all users. This innovative approach not only boosts productivity but also fosters better communication and efficiency throughout the repair process.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Point of Rental No 
RentalMan No 

Integrations

Point of Rental Yes 
RentalMan Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Help Lightning

Founded

2013

Country

Israel

Website

helplightning.com/solutions/fieldbit-share-know-how-instantly/

Vendor Details

Company Name

SmartEquip

Founded

2000

Country

United States

Website

www.smartequip.com

Product Features

Procurement

Asset Management No 
Auction Management No 
Bid Management No 
Budget Management No 
Catalog Management No 
Contract Management No 
Inventory Management No 
Invoice Processing No 
PunchOut No 
Purchase Order Management No 
Receiving No 
Requisitions & Approvals No 
Sourcing Management No 
Spend Management No 
Supplier Management No 

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