Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FieldCap serves as a dependable field ticketing software tailored for companies within the oilfield service industry. Its user-friendly interface allows for efficient management of field tickets, billing processes, and customer approvals both in the field and within the office environment. Among its key features in the field are the ability to copy tickets, obtain email approvals, operate in offline mode, utilize a digital stamp, and maintain a change log. Meanwhile, the office version of FieldCap offers functionalities such as a ticket manager, batch approvals, various export tools, automated ticket numbering, inventory lists, and comprehensive reporting tools. This versatility makes FieldCap an essential tool for enhancing operational efficiency and productivity in oilfield service management.
Description
InteGreat Web Services simplifies the process of engaging with both Collabrance and GreatAmerica while users remain within their main business management systems. In conjunction with ConnectWise, Collabrance has developed a ticketing integration that enables Managed Service Providers (MSPs) to effortlessly transfer tickets between themselves and Collabrance. This integration fosters a more cohesive and efficient collaboration when addressing customer IT issues, allowing both parties to work on the same ticket as necessary. The system ensures that information is consistently replicated, providing a unified view of customer data. A new field has been introduced specifically for the Collabrance Ticket Number, allowing users to monitor and manage customer tickets and activities seamlessly. The secure platform facilitates the sharing of information and insights, significantly reducing errors and confusion by enabling simultaneous work on the same ticket across different systems. Additionally, it automatically updates and shares customer information in real time, including crucial details such as the company name, Collabrance Ticket Number, all relevant notes, configuration name, status, site, and contact information. This integration not only streamlines operations but also enhances the overall customer service experience.
API Access
Has API
No
API Access
Has API
No
Integrations
ConnectWise PSA
No
Microsoft Outlook
Yes
QuickBooks Online
Yes
Integrations
ConnectWise PSA
Yes
Microsoft Outlook
No
QuickBooks Online
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$110 per user per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
FieldCap
Founded
2006
Country
Canada
Website
www.fieldcap.ca
Vendor Details
Company Name
Collabrance
Founded
2009
Country
United States
Website
www.collabrance.com/what-we-do/resources/integreat
Product Features
Oil and Gas
Compliance Management
Yes
Equipment Management
Yes
Inventory Management
Yes
Job Costing
Yes
Logistics Management
Yes
Maintenance Management
Yes
Material Management
Yes
Project Management
Yes
Resource Management
No
Scheduling
Yes
Work Order Management
Yes
Product Features
Enterprise Service Bus (ESB)
Data Source Connectors
No
Electronic Data Interchange (EDI)
No
Enterprise Application Integration
No
Enterprise Integration Patterns (EIP)
No
Integrations Management
No
Messaging
No